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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spend 20$ more and go somewhere else Walked into my room, bed was unmade and someone else was clearly already staying in there. Told the front desk and they changed my room. Garbage can was filled with garbage from previous stay. All cabinets were filled with dirt and grime and there was no dishes or anything. I called and asked them to bring me dishes and some coffee. They told me they were out of coffee. Room smelled of some nasty odor. Carpet was stained beyond belief, felt like I needed to wear my shoes to walk around my... read more
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that our hotel had a smoke odor during your stay, and that there were such severe cleanliness issues with your carpet and cabinets. Your comments were reviewed by the staff, and we will try our hardest to make sure our non smoking areas stay smoke free. As well, my housekeeping staff and I have reviewed our cleanliness procedures to ensure that your experience is not repeated. As well, I would like to apologize that my staff was unable to provide ... read more
not nice hotel its to dark in hallway then the carpet is to dirty specially the toilet
Business response:
Thank you for taking the time to provide feedback about your experience. We apologize that our cleanliness did not meet your expectations. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service and a clean room in the future. You also mentioned that you found the hallways to be too dark; we will look into adding light to brighten up our hallways. Thank you again for your feedback. We do hope you will choose to stay... read more
disappointing not horrible, just there was only a small "grab and go" breakfast available when I expected a regular hot breakfast set up of some sort. This extended stay seemed to have more desperate folks living out of their cars and hotels instead of business travelers….location is odd as well, it was back this winding road off the highway. In room air conditioning/heater put off a dusty smell...
Business response:
Thank you for taking the time to write a review of your stay. I am so sorry you had a negitive experience with us. I am disappointed to read that our grab-and-go breakfast did not meet you expectations. The grab-and-go breakfast is designed to be a quick, easy supplement for your morning. I'm sorry that was not what you expected. I will train my coworkers to better communicate that in the future. Thank you so much for taking the time to give us a review. It is feedback like yours that give us the tools we need to change for ... read more
NEVER AGAIN... The hotel was dark and sparse no character. The room was the same, however the smell was additional annoyance. The staff was helpful but you could see that their demeanor was not one of being proud of the facility. All that was in the room was old. Only soap/towels in the bathroom, no plastic cups,tissue or shampoo, also they have kitchen area with no supplies.
Business response:
Paula - Thank you for taking the time to write a review of your experience. We are very disappointed to hear that your room did not meet your expectations and that you were not informed that we offer kitchenware and toiletries at our front desk. We will inspect our rooms to ensure they are meeting our standards and will look into improving the lighting. We will also review your comments with our front desk staff to make sure we are fully informing our guests of our available amenities during check-in. Thank you very much for... read more
Nasty, stinky room Nice neighborhood for such a bad hotel. Probably the worst place I have ever stayed in especially for over $110 night. Never again.
Business response:
Bill - Thank you for taking the time to write a review of your stay. We are very disappointed to hear that you did not have an enjoyable experience with us. We will work with our staff to make sure our rooms are being thoroughly cleaned and smell fresh prior to our guest's arrival. Thank you again for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Room overbooked after late Check-in If you are planning on checking in late to the hotel I would greatly suggest not booking at Extended Stay America. My room was given away before I arrived around 11:30. Extended Stay America did not do anything for me. It was a very disappointing start to my wife and my weekend getaway.
Business response:
Spencer - Thank you for telling us about your experience. We are very disappointed that we were not able to accommodate you and your wife. To make sure this does not happen again we will train our staff on how to handle a situation like yours. Thank you again for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Stay, only if no other option Place was old and uncomfortable. I was scared that the bed might have bed bugs. I only stayed there because it was the only place I could afford in such short notice.
Dirty towels in the room when we checked in. While the staff was pleasant, the facility was generally rundown and felt dirty.
Water pressure tops the list The water pressure in the shower was the best feature, as well as hot water being almost boiling. Also, bed was comfortable, and they did put out granola bars, etc., for breakfast which they didn't have to do. I've stayed at other Extend Stays that were much better, newer. This one definitely is quite a few years old and needs updated. Floors were worn and not well cleaned.
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 2,040 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.