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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient I'm disappointed. No ice in the hotel,no hair dryers in room.wifi didn't work.
Dirty hotel with leaky roof and cigarette smell We had a very poor experience at this hotel. The hallways smelled of cigarette smoke although our room did not. The room however was very dirty. We went to Target and bought Lysol wipe to clean everything. When it rained, the water leaked in between the walls so we heard loud dripping for hours. The only staff person who seemed knowledgeable was the one who offered to change our room because of the leading roof. The breakfast was hardly even that. A couple oranges and some Nutr... read more
Below expectation No shampoo and hot water during my stay
Business response:
Thank you so much for taking the time to leave us a review. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will have our maintenance engineer inspect your room to ensure that everything is functioning properly. I will also coach our housekeeping staff to ensure our rooms are properly stocked. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
worst hotel EVER !!! Dirty, smelled HORRIBLE, the solution offered by the front desk was to hand me a bottle of febreeze of which I used all of it. Also the front desk had no supplies of any type in addition to spamming my email, which they insisted they needed, constantly after my stay. I will never, ever go back.
Disappointments and Dissatisfaction This stay was terrible! It started when we got there and the room wasn't ready. We left and came back and were put in a room where the tv was fuzzy. We moved to the room next door and the AC wasn't working properly. It was hot and muggy the whole stat. Also during the the 3-night stay housekeeping never came. We were told this was their policy for stats of 3 nights or less. I wouldn't recommend staying here unless there's a gun to your head.
Business response:
Alicia - Thank you for taking the time to write a review of our hotel. I am sorry to hear that your room was not ready when you arrived. As well, I apologize for the issues you encountered with your television and the air conditioner in your room. I will be meeting with our maintenance staff to ensure these items are fixed right away. Please know that we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Thank you for bringing... read more
Worst hotel ever stayed at in 30+ years of travel We could not have been more disappointed with the hotel, the (lack of) service, how poorly the room was supplied and everything else about it. From the moment we checked in the attitude of the staff was that we were a burden on them, the room was not cleaned or the bed made even once in the three nights we were there, and the kitchen supplies were not even clean or matching, and when we entered the room the fridge had not even been cleaned out of food from the previous guests... read more
Smelled
The worst hotel The bed and pillows need to be replaced, in fact the whole room need refurbishing. I will be going back to the Marriotte Hotels. The Extended stay was an Extended mess. My wife asked for clean towels and wash clothes, the maide said they did not have any clean and we would have to wait a couple of hours while she washed some. This was around 4:30 pm. I had a doctors appointment at 1:30 pm. We thought when got back at least the room would have been cleaned. Nothing was done during our entire stay from Sunday t... read more
Business response:
Thank you for taking the time to write a review of your stay. I am so sorry our housekeeping policy was not explained to you during check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To uphold our company’s high standards, I will make sure we are clearly communicating our amenities during guest arrivals as well as making sure our rooms are thoroughly cleaned and inspected. I really appreciate you bringing this to ... read more
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 2,040 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.