This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not available as advertised. Needed room in the am.
Business response:
Jimmie, we're sorry our hotel was overbooked and that we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again. Sincerely, General Manager
Okay but not satisfying Keep Fruits and Milk for break fast. The bars you keep have genetically modified ingredients. Try to be organic and natural.
Business response:
Thank you for your feedback. Although you liked our location and the service provided by our staff, we are sorry for we did not live up to your expectations. I have shared your concerns with the concerned teams at our hotel in an effort to improve our service and facilities moving forward. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, General Manager
Ok Shower in my room had a rediculisly misplaced shower head
Non-smoking room smelled like smoke Non-smoking room smelled like smoke. It was obvious that the hotel staff did not police the non-smoking status of the room and the hotel hallways.
Last time staying here I was desparate for a hotel for one night, but I should have paid the extra money for a nicer hotel. The staff was amazing! The hotel was not up to my standards. The room smelled of mildew and the sheets and I expected a roach to cross my path at any moment. For the record, I did not see any bugs. However, I slept with the lights on. The sheets and towels are cheap, but the room is spacious. The hallway was eerily quiet, but maybe that was because no one else was around. I will not stay there again. Th... read more
Business response:
Thank you for your recent review of your stay. We appreciate the kind comments about how wonderful the staff was wonderful during your stay; however, we apologize that you did not share the same sentiments in regards to your room. Your comments were reviewed by the staff, and we will provide updates to the rooms and linen to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in... read more
Very disappointed. Floors were dirty, carpeted areas and tiled. Garbage left in the room from previous occupant. I have used gas station toilets that were cleaner than this. Disgusting! Linens were not clean and smelled of previous occupants.
Too Many Cutbacks... Difficult stay as the first room was a complete travesty of filth and disrepair. Upon complaint, the original (already reserved via Hotels.com) room was provided on another floor. That room was very nice. I'm wondering why no in room kitchen items were provided as it is an extended stay facility. Also, unless requested and paid for (in addition to the regular room price), housekeeping wasn't provided.
They gave me a nonsmoking room that smelled of smoke,; the room was clean; and very poor and unhealthy breakfast.
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 2,040 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.