Extended Stay America - Chicago - Elmhurst - O'Hare

Anonymous 

on Expedia

11 months ago

room was a bit dirty all over, although the beds were clean. horrible smell in the hallway when we were leaving in the morning, it actually made me gag. 

Vikas 

on Expedia

11 months ago

Nasty smell everywhere and old rusty and moldy faucets 

Bridget 

on Expedia

11 months ago

The WiFi didn’t work in our room, when we asked to switch, we were originally told to call a separate number to get the WiFi fixed, which is pretty ridiculous. The new room was better, but the shelf in the bathroom fell down, there were no dishes in the kitchenette, and there was never anyone at the front desk to help you. I’ve stayed at a Motel 6 that had better service. 

Beth 

on Expedia

a year ago

The garbage can in the room was already half full, no coffee pots and hair dryers were available, gave us a hard time about getting clean towels, big spiderwebs in window (hasn’t been cleaned in quite some time), reminded me more of a ghetto apartment complex with the adults leaving their children crying in the hall while they are outside getting stoned on drugs 

Lisa 

on Expedia

a year ago

After check-in I entered the room and the bed was unmade and the room dirty. Returned to the reception and was offered an “upgrade” which was a room with a king bed. The room smelled of food and weed, bathroom was not clean and the overall appearance was worn down and unkempt. It won’t let me upload pictures which is probably a good thing. Would not recommend to anybody! 

Hai-Lin 

on Expedia

a year ago

The desk receptionist was short and not courteous. The room we were given had a door that stuck and wouldn't open so we had to switch to another room--very inconvenient to have to carry our luggage to another room.