This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed bugs. did not sleep. Breakfast only coffee.
Business response:
Dear Samuel, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
Needs help This hotel needs some major love. Grab and go breakfast often went with our a restock. Hotel carts were not available to all guests. Part of that was because people would take them and keep them for extended times. Trash rooms were over flowing by Saturday night. I understand the cut of service for extended stays. But at least check the floors. Stayed 4 nights got breakfast two times. That 50% of the time. This space needs an update. Things get older and rust they break replace them.
Business response:
Dear Elena,Thank you for sharing your feedback. We sincerely apologize for the challenges you faced during your stay, including the breakfast restocking issues and the availability of hotel carts. We understand how frustrating this must have been, and we regret the inconvenience caused by overflowing trash and the need for updates. Your comments about service and facility maintenance are taken seriously, and we are committed to addressing these concerns to improve the overall guest experience. We genuinely appreciate your in... read more
Business response:
Thank you for the feed back.
Our room was not cleaned after the previous occupants. There were leftover food boxes, used bed and furniture. We were not provided another room and we had to leave late night after a tiring journey to find a new place. Worst experience ever.
Business response:
Dear Jugal, Thank you for taking the time to review our hotel. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will immediately address this issue with our team. We hope you will give us another chance to serve you in the future, and we look ... read more
I didn't feel safe staying at this hotel and it was not clean.
Business response:
Dear Yella, Thank you for sharing your feedback. We sincerely apologize for the concerns you experienced during your stay. Your safety and comfort are our top priorities, and we regret that we did not meet your expectations. We will be addressing the cleanliness issues you mentioned and reviewing our security measures to ensure a safer environment for all guests. We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Terrible and un clean We arrived later than expected and nobody was at the desk. After finally getting keys we get into room the sink is diverting and full of food and there is an unknown substance on the walls and roof
Business response:
Dear Samantha, Thank you for sharing your experience at our hotel. We sincerely apologize for the inconvenience you encountered regarding cleanliness and the lack of staff during your stay. This does not reflect the high standards we strive to maintain. We will address these issues with our team immediately to prevent such occurrences. Your feedback is important to us, and we appreciate your comments, which will help us enhance our services. We hope to have the opportunity to welcome you back for a more satisfactory visit.Si... read more
Dated, dirty, and uncomfortable. Front desk service was full of attitiude, room was dirty, refrigerator was loud, and mattress was uncomfortable. We didn't stop to grab in the morning, just skipped to go.
Business response:
Dear Guest, Thank you for taking time to share your feedback. We sincerely apologize for the issues that impacted your stay, especially regarding cleanliness and mattress concerns in your room. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on ... read more
A very old and smells bad hotel I arrived to the room and was so smelly and old and dirty hallways that we could not stay there I asked for another room and they said they did not have any room and they offered a reimbursement the lady at the front desk was kind but the hotel is terrible old and smelly
Business response:
Dear Alejandra, Thank you for sharing your experience with us. We are truly sorry to hear that the condition of your room and the hallways did not meet your expectations, and we regret the inconvenience this caused during your visit. While we appreciate your acknowledgment of our staff's kindness and their offer of reimbursement, we understand that the overall condition of the hotel left you disappointed. We acknowledge the need for improvements and are actively working to enhance the cleanliness and upkeep of our property. ... read more
Staff was mostly rude. No housekeeping.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the unpleasant interactions you had with our staff, as this does not reflect the level of service we strive to provide. We regret any inconvenience caused by the housekeeping policy. While we typically offer weekly housekeeping due to our extended-stay model, guests can request additional service for a minimal fee to enhance their stay. Your concerns are important to us, and we will address them with our team to improve the guest experience. We hope ... read more
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.