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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed had a big yellow stain plus we should at least get new towels
Business response:
Thank you for being our guest. We apologize for the inconvenience you had. Your feedback regarding the bed has been discussed with the appropriate team for review and action. Also, we regret the inconvenience caused due to the policy concerning towels. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
SMELLY HOTEL This is a one star hotel. The room was smelly and the water in the sink was not draining. They serve coffee and muffin for breakfast. Don’t expect continental breakfast. I would not recommend this hotel to anyone.
Business response:
Sofia, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
mosquitos in lobby, stinking rooms , nothing in room
Business response:
We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
I found a half eaten ceasar salad left in the fridge upon check in.. the room had potatoe chip crumbs on the floor and there were hand prints all over the window at chest height..
Business response:
Nate, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we are sorry this was not in your case. We hope you will afford us an opportunity to... read more
Ok but not great
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
They did not maintain the cleanliness and staff were not responding properly..
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
The hotel room was not very clean to begin with. The carpet was a little sticky, room had a damp smell, bathroom tile and door were scuffed and very old. There was no coffee maker until asked. Not a good variety for breakfast. I liked that they had all-polyester pillows since I am against animal abuse, I specifically asked for feather-free room they ensured that for me. They also had a key return policy where they donate for every key card returned. Other than that it was a very mediocre stay, but I guess that’s what we pay ... read more
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, H... read more
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.