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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells like smoke and food all over the floor. Feels like an apartment building. People have cats and dogs that disturbs others. Strangers knocks on your door and leaves. Gotta pay for room service or they don’t bother
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. We regret the inconvenience you had due to our pet-friendly hotel. We hope you and your son will reconsider staying with us again, as we would welcome the ... read more
No me gusto la verdad esta muy sucio..el dia siguiente no limpiaron m cuarto.y aparte todo esta sucio el pasillo ..los baños .la carpeta .las mesas ..sucio
Business response:
Thank you for being a guest at our hotel. A well-maintained property sets the tone for an excellent stay, but we apologize as this wasn’t your experience, and we regret the inconvenience caused due to the cleanliness issue. Your feedback is essential, so it’s been discussed with our housekeeping team to take the corrective actions which ensure such issues do not happen again moving forward. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please con... read more
Found stains on the chairs in our rooms. We also didnt have anything in our room that is normally in hotel rooms. The rooms are very outdated and not very functional. Probably will not be staying at an Extended Stay again...
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. There are undoubtedly no excuses to be made. Your feedback concerning the condition of our property and its overall cleanliness will help us improve our future guest experiences moving forward. Since our guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. However, these items are available and complimentary at the front desk at any tim... read more
Not so great The bed was great with clean sheets. The TV was not clear and not many channels. The paint on the walls in the bathroom was pealing. There was left over food in the fridge. The wifi didn't work and it took me a 30-minute call to get it set up. But it was MUCH better than spending the night in the airport! Soft bed and a hot shower were great!
Business response:
Emily, thank you for your review of your recent stay. We apologize for the issues in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Please accept our apologies, and we hope you will give us another chance to provide you with a better stay. Sincerely, Hotel Management
Fire alarm kept going off for no reason! i want my money back i got no sleep.
Business response:
Thank you for taking the time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. It is never our intention to inconvenience any guest, but are sorry for what happened during your stay. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
The back door didn't work. The sheets and towels had stains and the bathroom wasn't clean. It was late when we got there and we were too tired to complain or wait for new linens. I wouldn't stay there again or recommend anyone stay there.
Business response:
Sarah, we apologize for your less than stellar stay. Your feedback has been discussed with the housekeeping and maintenance teams, and we have planned remedial measures to be taken to ensure such problems do not hinder our future guests stay. Please consider a return visit to our hotel so that we can provide you with a better experience on a future date. Sincerely, Hotel Management
So upset expected more I stay here for the kitchen n stove didn’t work the other day the a/c unit top fell on my daughter. She wasn’t injured but was scared . Left some scratches I told the management and all they said was sorry!
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.