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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy hotel. Does the cleaning staff know how to use a vacuum cleaner or mop??
Business response:
Thank you for your feedback. We apologize for the cleanliness issues you encountered which resulted in a disappointing stay. Please know, we are working with our team to make sure all procedures are being followed, so this does not happen again. We want to regain your trust and hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
We didn't like the room, it wasn't clean, the mirrors were dirty, no plates, no silverware, no pots and pans, no phone book, no Bible, no pen, no stationary, no sink sponge or rag, my wife found big nasty bug in our bed the second night of our stay, there were hairs of the pubic nature on the wall.of the bathtub and shower.
Business response:
Joe, on behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the roo... read more
I should of read the reviews on this one before booking. Our room was in the 4th floor and stank so bad as soon as you walked out the elevator. The room as well smelled like cigarettes. I will never stay there again.
Business response:
Thank you for staying with us. We apologize for the smoke odor you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. We hope you will visit us again so that we can make it up to you. Sincerely, Hotel Management
Room had one broken chair fan on top of stove had electric wires sticking out room had a smell to it not a good experience
Business response:
Juan, we apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.