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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
close to interstate hear road noise !!! no restrooms outside of your room .....T.V. was real small
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you again for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I showed up at 1:15 AM and they said that I missed the deadline. My card was charged for no show and he said I had to pay him directly. I did that since I just wanted to go to bed. I then was given a card for a room and someone was already in the room. I hope I do not get charged twice for the room since my plane was late.
Unfortunate Dirty ... kept having to replace room key . They charge you for late check out . Old clothes still in drawers tv didn't work remote was missing ..
Business response:
Nicholas, thank you for your review. We are sorry for your issues in your suite and for the inconvenience you had. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Everything was old and dirty. If the A/C and the refrigerator didn't keep you awake at night when they cycled on and off, the dripping faucets did.
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and maintenance issues you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
stayed here as a cheap(ish) option when I missed a connecting flight out of O'Hare. Not only was it not very close, but it was one of the worst hotels I ever stayed in. Was truly uncomfortable with how gross it was.
Business response:
Christie, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Never stayed had death in my family so i got charged
Business response:
Thank you for the feedback. We are sorry you were unable to stay with us this time. Regarding the charges, please feel free to reach out to our front desk as our associates will be happy assisting you further in regard to the same matter. We are sorry for your loss and hope to welcome you back whenever you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.