Extended Stay America - Chicago - Elmhurst - O'Hare

Anonymous 

on Expedia

5 years ago

Outdated,very unpleasent looking facility 

Anonymous 

on Expedia

5 years ago

The stay was extremely disappointing. The only saving grace about it was the desk staff. When we arrived to our room we immediately noticed how grimy the white fridge was, how there were stains on the floor and how gross the bathroom was. I wish I was kidding but to satisfy my mild OCD I went to Walgreens and immediately purchased Clorox disinfectant wipes and both hand and body wash. The hotel from the outside looks unassuming but when you step in there is a immediate change of scenery. The hallways smell of cigarettes and ... read more

Emily 

on Expedia

5 years ago

Horrible customer service I booked this hotel for my husband who was out of town for work. It was late and he needed to rest so I hurriedly booked him a room, he was 7 hours away from home. I booked the room using the card I have on file, as per usual, and after more than a year of booking at least weekly and never having any issues, the clerk at this facility refused to allow my husband to stay bc the room was booked with a card that wasn’t in his name. I offered to send an electronic credit card authorization form and the ... read more

Adelina 

on Expedia

5 years ago

I was very disappointed. Very old. Had a smell. Front desk lady was extremely nice but very much 1-2 star hotel 

Ivan 

on Expedia

5 years ago

Smells like smoke and food all over the floor. Feels like an apartment building. People have cats and dogs that disturbs others. Strangers knocks on your door and leaves. Gotta pay for room service or they don’t bother 

Anonymous 

on Expedia

5 years ago

No me gusto la verdad esta muy sucio..el dia siguiente no limpiaron m cuarto.y aparte todo esta sucio el pasillo ..los baños .la carpeta .las mesas ..sucio 

Anonymous 

on Expedia

5 years ago

Found stains on the chairs in our rooms. We also didnt have anything in our room that is normally in hotel rooms. The rooms are very outdated and not very functional. Probably will not be staying at an Extended Stay again...