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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is in disrepair and the bathroom was dirty.
Business response:
Robin, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
There was a bug on the bed
Business response:
Michael, thank you for staying with us. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback.... read more
Something smell not good inside our room…
Business response:
Fil, thank you for staying with us and for your candid review. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
awful
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
The key cards would not work in the room door and this was very frustrating.
Business response:
John, thank you for your review. We are sorry for the inconvenience you had due to the key cards. Your feedback will be discussed with the appropriate team to address the problem with it. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The staff at the night shift was rude, the breakfast advertise consisted of hot water, granola bar, and instant packet of oatmeal. The staff in the morning was nice and shared food from the employee room the moment she acknowledge the lock of “breakfast”. I aim to take a shower but there was pubic hair in the shower. I am deeply dissatisfied with this hotel. Not worth my money. In addition the ac was super noisy.
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations with the breakfast and apologize for the cleanliness issues you encountered as well as for the concerns you had with the air conditioner. We will share your comments with our housekeeping and our maintenance teams to ensure we prevent such reoccurrences. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Everything seemed fine up until 5am when I was suddenly awaken by the fire alarms going off and banging on the door. I ran outside (with the few other guest that was smart enough to heed warning) for roughly half hour. To find out it was nothing even major. Beside that and the windows in the room not operational at all, my stay was as expected. 2nd booking with Extended Stay in one week and not a good experience like I used to have.
Business response:
Thank you for returning to our hotel. We apologize your stay with us was not a pleasant one, and regret the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. Also, your comments about the room windows have been shared with the appropriate team. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.