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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No room service & Uncomfortable Stay Room service was only provided for those who stayed over a week. So trash would pile and if needed fresh towels needed to bring them to exchange them at the front desk. Child had an accident and I informed the front desk that the linens needed to be changed and came back to the room late in the evening to find nothing done. I then took the sheets to the front desk thinking this was the procedure and then got down there and the laundry was not ready (short staffed), so we only had a fitted... read more
Business response:
Dear Guest, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Breakfast was to be included. The breakfast was 1 type of coffee hot water to make tea, oatmeal, muffins. I stayed in different hotel breakfast included eggs, bacon, waffels bagels, etc. Will never stay at that hotel again
Dirty
Business response:
Jonathan, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Not worth the cost This place is dated. The room was not clean and had a smell. The toilet clogged night 1. Was forced to change room since they don’t have maintenance. The second room was also dirty. Not impressed with the price I paid.
Business response:
Michael, thank you for choosing to stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We take such concerns seriously and will share your comments with appropriate individuals as we strive to enhance our guest experience. We also regret your disappointment with the price of your visit. We are grateful for your patience, and we hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Not as expected. Room seems to have old furniture with marks.
Business response:
Robin, thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so we were disappointed to hear we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, Hotel Management
Not a hotel for non-smokers The room was smelly and made worse by the fact that guests were smoking in their rooms, and the smoke carried to my room through the bathroom ventilation. The only way I was able to sleep at night was with the windows open, the bathroom door closed with the exhaust fan running the whole night, and a towel blocking the gap below the bathroom door. Definitely not a place to stay if you are a non-smoker and don't want to be exposed to second hand smoke!
Business response:
Thank you for choosing our hotel and taking the time to share your concerns. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your patience and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Not good experience (1) wash basin has been blocked & water doesn’t go. I asked front desk to get plunger and he said it won’t available until morning.(2) if we need help at front desk then we have to wait 10-15 mins. (3)room door lock was Brocken so, if we don’t have inside the room then lock self at outside and then go to front desk and wait to for them to come to desk for more than 10 mins. (3$ room is sticking with smoking smell.
Business response:
Kunal, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.