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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like that they say the breakfast is included when they just give you muffins,granola bars,and coffee. That is not a breakfast. They should be more specific. The room carpet on room 225 was so dirty that did smell. I found a beer bottle under the bed they don't clean well. And you need to fo down and ask for the clean towels. Other thing is that on my checkout day they just went to knock and ask me if I was leaving or not, when I still had time for the checkout.
Business response:
Thank you for your feedback about your stay. We are sorry you were not happy with our grab-and-go breakfast. Your comments will be shared with our Brand Leaders to assist them when determining a new breakfast for future implementation. We also apologize for the cleanliness issue you had in your suite. We will share your concerns with our housekeeping team to ensure a better experience going forward. In response to your feedback regarding the incident you mentioned, we will remind our staff to be more diligent in the future. ... read more
The bed was half made. Looked like someone had sat on it. There was trash in the wastebasket. It was a piece of toilet paper sitting on top of the Kleenex box in the bathroom. It also was
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have steps in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to make sure this isn't repeated. It is our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Outdated,very unpleasent looking facility
Business response:
Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you'll make plans to stay with us again. Sincerely, Hotel Management
The stay was extremely disappointing. The only saving grace about it was the desk staff. When we arrived to our room we immediately noticed how grimy the white fridge was, how there were stains on the floor and how gross the bathroom was. I wish I was kidding but to satisfy my mild OCD I went to Walgreens and immediately purchased Clorox disinfectant wipes and both hand and body wash. The hotel from the outside looks unassuming but when you step in there is a immediate change of scenery. The hallways smell of cigarettes and ... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Horrible customer service I booked this hotel for my husband who was out of town for work. It was late and he needed to rest so I hurriedly booked him a room, he was 7 hours away from home. I booked the room using the card I have on file, as per usual, and after more than a year of booking at least weekly and never having any issues, the clerk at this facility refused to allow my husband to stay bc the room was booked with a card that wasn’t in his name. I offered to send an electronic credit card authorization form and the ... read more
Business response:
Emily, thank you for your review of our hotel. We are sorry for the poor experience your husband had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with him so that such instances are not repeated. We are sorry for this unpleasant experience and hope you will reconsider and give us the chance to make it up to you on a future date. Sincerely, Hotel Management
I was very disappointed. Very old. Had a smell. Front desk lady was extremely nice but very much 1-2 star hotel
Business response:
Thank you for the feedback regarding your stay with us. We apologize for the odor you experienced at our hotel. We have shared your feedback with our housekeeping department so that they can take the necessary steps. Also, we will also share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.