Extended Stay America - Chicago - Gurnee

Anonymous 

on Expedia

6 years ago

Our room was not clean, in fact there was a dirty towel and underwear in the bathroom which was not taken care of even after I called the front desk. 

Mike 

on Expedia

7 years ago

It’s just old and dirty. Everything smells like smoke, despite a “strict” no smoking policy. Arrived around 3am due to a delayed flight and people were just hanging out in the hallways like it was a normal thing for a hotel. 10/10 would not recommend. 

Anonymous 

on Expedia

7 years ago

Didn’t feel totally safe in lot or lobby, once we were in room it was not well cleaned. We found hairs throughout the bedding and all over bathroom (yuck). Pillows and bed are hard, room has a funny smell. Overall just not what I expected and would have done a different hotel if I could do over. 

Jeff 

on Expedia

7 years ago

Zip-Zero Zilch I don't even know where to start. I first was given a room that the key didn't work. When they reprogrammed the key a hauled all my luggage back to the room and the door opened, only to be shocked by a couple having sex on the bed. Yikes!! I stay in quite a few hotels and this was a first. They supposedly upgraded me to a king suite to make up for my burning eyes. When I went to the new "upgraded" room the only difference was a king bed. I was the only one staying in the room so that didn't do me any good. Th... read more

Anonymous 

on Expedia

7 years ago

This is not a family vacation hotel!! Terrible! TV channels didn’t match the printed guide - and half of them wouldn’t come in. Bathroom door stuck so you woke everyone up trying to get in or out. Smoke smell throughout the building even though there are no smoking signs EVERYWHERE. Blood stains on a pillow. Dirt and trash in room and bathroom. All 3 wall lights were broken. Staff didn’t do anything about the smokers outside the front door, smoking RIGHT IN FRONT OF THE NO SMOKING SIGN. This is not a family hotel. 

Anonymous 

on Expedia

7 years ago

Old Old and almost zero amenities. Not even a plastic cup in the room for water. Vending machines were out of order. Had to go to a 7-11 to get water. 

Zachary 

on Expedia

7 years ago

Not very adequate. It was pretty dirty when i came in, and the bathroom light was constantly flickering. 

kelly 

on Expedia

7 years ago

Knocking pipes, stank of cigarettes For a non-smoking facility, my room stank of stale cigarettes. It was awful, I had to sleep with flavored lip balm under my nose. Then the crazy loud knocking pipes... all hours of the night until finally had it and got up at 4:30am. Plus for some reason I woke up with a splitting headache. Miserable stay, no front desk person available to complain to before I left.