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Extended Stay America - Chicago - Gurnee
- Hotels
- Gurnee, IL
About this business
Location details
5724 Northridge Dr., Gurnee, IL, 60031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won't stay again Had no extra pillows, hallway smelled like garbage, carpet in room was dirty, smoke detector hanging off the wall.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are responding to guest requests in a timely manner as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next ti... read more
Bunch of thieves! I accidently double booked a room for one of the two nights I stayed. It was my error, yet you would think they would give me a break. Not! I had to pay for three nights even though I only stayed two. There is no morals in business anymore. I will never stay at this franchise of motels again!
This will be our last stay at the Extended Stay...bring your used towels to the desk each day for replenishment...really? Could the room be more barren? We renamed this chain Extended Stay...we never fail to disapoint.
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will coach our front desk staff to make sure we are clearly communicating our amenities during guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do h... read more
Expensive considering the rooms and facilities looks old / worn out.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
ok for the price Definitely needs a renovation to earn more stars. Overall it was what one can expect of a 3 star hotel. First floor carpet was dirty but we had a non-smoking room on the second floor so the carpet was better kept and it did not smell. The room overall was mostly clean. We did not use the kitchen. A good experience as there was nothing glaringly offensive just probably a place I will not go again.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our hotel’s appearance was not to our company’s high standards. In response to your feedback, I would like to let you know that our property will be undergoing an exterior renovation later this month which will be followed up with an interior renovation including all common areas of the hotel and guest rooms. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for ... read more
This was a Motel 6 type. Breakfast was lousy. Beds were uncomfortable. Place was quiet. It was too expensive for the quality of motel.
Not so goid! The rooms were in poor condition and the first room had dirty sheets. The desk clerk was wonderful and changed the room immediately but the second room wasn't much better. The elevator floor was filthy and sticky! Looks good from the outside but the inside is dirty, beds uncomfortable and the bathroom tiles and face cloths dingy and threadbare! Will never use again, they can't even buy decent linen. This is unfortunate for the staff because they were all very nice!
noise walls are thin - we listened to children crying and parents yelling early in the morning. way to much noise - no fan in room and we like to sleep a little later
Frequently asked questions about Extended Stay America - Chicago - Gurnee
How is Extended Stay America - Chicago - Gurnee rated?
Extended Stay America - Chicago - Gurnee has a 3.7 star rating with 1,182 reviews.
When is Extended Stay America - Chicago - Gurnee open?
Extended Stay America - Chicago - Gurnee is open now. It will close tomorrow at 12:00 a.m.