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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was so bad we didn’t complete the stay. We left and went to the Marriott because we felt uncomfortable staying. When we arrived at the room, the floor was sticky including the carpet. It literally made a squish sound with every step we took. The toilet seat needed to be secured. The mirrored sliding door was hanging off. There were no hangers. The kitchenette had no dishes or utensils. There was nowhere to get ice. The WiFi wasn’t working. We even heard those entering their room beside us speaking about the lack o... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your experience at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Although clean, the room lacked cups, a bathroom trash can, no stopper for the bathtub, and the shower curtain rod was bent so the curtain could not remain pulled across the tub length. The remote for the TV was found under the bed after being told by the front desk clerk that it probably would be found under the bed. Who puts the TV wand under the bed as standard practice? There was no one on duty at the front desk from about 11 a.m. to 3 p.m. The hotel seemed to be short staffed as the person vacuuming the floor was also t... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
They are very under staff, i didnt want to stay more than than night, hall way was dark
Business response:
Thank you for choosing us. We are sorry your stay was not to your expectations and regret the inconvenience it caused. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The staff was excellent. I had to change room because of the tub not working. The room I was change to had urine stains in the bed. I traveled a long way in order to sleep uncomfortable.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your rooms during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
The AC was off when we got to the room so it was sweltering. Took several hours for AC unit to cool the room. Carpet was coming up in a few areas. Bathroom floor had peanut shells on the floor so it was not thoroughly cleaned from the last guest.
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The room wasn't very clean at all, the over night person wasn't the best. Didn't tell us about breakfest or what time it was at and there was nothing about the time on the paper that came with the room key. Other than that the lady at the front desk while checking out was very helpful.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Bed Bugs in Hotel Unfortunately, this was the worst experience I ever had at a hotel. The room has a terrible odor, the hot water faucet in the bathroom sink didn't work, the light bulb was missing from the desk lamp where you would sit a computer and i was bitten by BED BUGS that permeated the room. I checked out in the middle of the night and the attendant was nonchalant about the incident and when I called the front desk this morning to speak to the manager, the desk clerk was not very helpful as well. I expect a full ref... read more
Business response:
Dear Steven, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,128 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.