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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
mouse droppings in room
Business response:
Dear George, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
No ice machine, no pool, dirty room, poor customer service by attendants, hallways always smelly, it felt more like a drughouse than a hotel.
Business response:
It was disappointing to read your comments concerning your stay at our hotel, especially about the poor service provided by our team members and the cleanliness issue you had. We offer our apologies for the inconvenience you had during your stay with us and regret the stress it caused. We can assure you that what you experienced is not acceptable by us, and the proper action will be taken to ensure a more pleasing experience for every guest entering our doors. Kindly note we have a full-size refrigerator with ice trays for g... read more
It was a terrible experience all over. Not expected, breakfast is terrible
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies for the unpleasant visit you had, as we never mean to disappoint our guests in any way, but we surely weren’t to the mark in this attempt. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Manage... read more
Cleanliness is very poor, breakfast is only coffee with muffin & bar( If you lucky). Location is great, there is no excitement staying in hotel its just location i liked
Business response:
Kashif, thank you for reviewing our hotel. We are sorry for the cleanliness issues you encountered and regret the inconvenience it caused. We have discussed your feedback with our housekeeping team to make sure we are consistent with our service delivery. Your comments about our grab-and-go breakfast will be shared with the appropriate team regarding food and beverage selections at our hotel. On a positive note, we are happy to know you liked our location. We hope we have the opportunity to make a much better impression on a... read more
This property had a hard late check in. Unfortunately there was a traffic jam that affected traffic anout an hour or so. They wouldnt allow me to check in agyer 1130pm. I made at 1133pm, Thankfully. But otherthan that coming from out of town alone, I wouldnt have had a room had I arrived any later. I think they should allow you to check in whever you want, the rrom was paid for. I probably wont use this hotel chain in my furture travels. That was a very stressful moment. I was prepared to stay in a chair in the lounge.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Not so good choice :( Not so good about the hotel. 1. Be aware that any stay less than 7 days in any ESA hotel would NOT give you any room service, let it be cleaning/changing towels/etc. 2. The bathroom lights didn't work, for which I had to complain few times, didn't fix it still either. (reason being it was a Sunday & mechanic wasn't around :( ) I wasn't even offered an alternative room
Business response:
Chandrasekhar, thank you for staying with us and taking the time to share your concerns. We are sorry your experience was less than perfect and you did not receive attentive service. Your feedback will be shared with our team to prevent such issues in the future. Kindly note, please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We encourage you to try us again soon as we are sure you will enjoy a much better stay. Sincere... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,128 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.