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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was escorted out of hotel by police. Underlying cause... I went to lobby with no shirt on
The manager was very rude to my guest.
Business response:
Thank you for being so specific in your evaluation of our hotel. We are sorry you did not find our staff at their best. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We do hope you will stay with us another time so we can provide you with a satisfying experience. Sincerely, Hotel Management
Very bad odor in room and dirty stains. Also we were told we could check out at 12:30pm the night we checked in and the next day we were told to leave at 12:00pm.
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the odor and the cleanliness issues you encountered in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will reconsider a return visit as we would love the opportunity to make it up to you. Sincerely, Hotel Management
It is not friendly and room stints. Hear the receptionist phone ringing endlessly because staff unavailable to take calls
The staff was fine and friendly - no complaints there. However, this seems like the kind of hotel you go to if you want to get laid, robbed or do drugs outside. (witnessed or heard just about all of the above). The kitchenette was barren of all plates and utensils. I slept with a chair against the door and left after one night. I don't know what happened to cause this change since my previous visit here but I will NOT be going back. Scary.
Business response:
Dear Anontraveller, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Very bad customer experience in life for first time I had in this hotel last night. Had to leave it in 1 hour of checking in
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Broken seat on toilet. Dirty microwave . Location good
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience with the microwave and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the toilet seat have been shared with the maintenance team to fix it immediately. On a positive note, we are happy you liked our location. We value your feedback and hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,128 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.