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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here! I got eaten alive by bed bugs! And I still can’t reach the manager or have them contact me back!
Business response:
Erica, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Horrible manager general manager bad attitude , I recommend go less than a mile away from this facility to another extended stay which is a world of a difference staff amenities and everything else was Superb
Business response:
Thank you for being our guest. We are sorry for the poor experience you had with one of our staff members. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with the mentioned associate so that such instances are not repeated. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The room was extremely dirty under bed had food crumbs and dust
Business response:
Shaniqua, thank you for your feedback. We are sorry for the cleanliness issue you encountered in your room and regret it compromised your stay. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Please consider a future ... read more
Sad . didn’t get no sleep from 4.30 until 7.30 in morning.
Business response:
Patricia, thank you for the feedback. We are sorry we were unable to provide you a restful stay and regret the inconvenience it caused. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest. Sincerely, Hotel Management
Worst hotel stay, service I have ever experienced. I stay at your establishment from 12/31-1/1, and it was one of the worst experience I have ever had, there was no house keeping, I wasn’t told anything about my room being cleaned at anytime of what the hotel had to offer it’s guest, I had to call the front desk to ask for own towels and I had to talk to the front desk and retrieve all my towels and utensils that I needed, on the morning of the 1/1 a guest caused trouble where and another floor and we were made to stand in t... read more
Business response:
Carissa, thank you for being our guest and for taking the time to give us your feedback. We apologize you were unhappy with our housekeeping services. While this service is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay... read more
A terrible New Year’s morning Check in was easy, I loved that they have upgraded internet so that was the good part. Unfortunately at 5am the fire alarm went off and we had to evacuate the hotel. We were cleared to re-enter at 7am. I went back to my room to sleep but I was unable to because a very loud group insisted on “partying” in the breakfast area outside my room. They were extremely loud and raucous preventing anyone in that stretch of hallway to rest. The hotel staff didn’t make them leave or quiet down. I gave up and... read more
Business response:
Thank you for being our guest and for sharing your comments about our hotel. We are sorry that you had to experience the fire alarms sounding in the middle of the night. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. Also, please accept our apologies for the service and noise issues you experienced and for not addressing them to your satisfaction. We are terribly sorry for the inconvenience and hope that you will consider staying with us again so we can demonstr... read more
Room needed repairs. Bathroom door misaligned and wouldn’t latch. Light switch by exit door broken.
Business response:
Mike, thank you for your review. We apologize for not living up to our commitment to well-maintained accommodations during your visit. We are working with the maintenance department to make sure all procedures are being followed, so these issues are fixed immediately. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,128 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.