This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wouldn’t recommend staying here even one night.
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Poorly managed. No supply of shampoo? Really? No plastic kitchenware? They never have any stock of anything.
Business response:
Thank you for the feedback. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and... read more
Inadequate staffing. There was a phone and a note to call at the front desk for check in. It seemed like the receptionist had double duties as also housekeeping. Despite having a kitchen, all pots, pans, dishes and utensils had to be requested because they were not already in the room. That was unexpected since Larkspur, Staybridge and Residence Inns are not like that. The people were pleasant and the place was pretty clean but we had to leave the next day because there was yelling going on outside after midnight. We didn’t ... read more
Business response:
Thank you for being our guest. We are very sorry you felt unsafe while you were here and that made your stay less than exceptional. Please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hotel Management
This place was so gross. Dirty bathroom, dirty floors, smelly hallways, and drab flys smashed in the wall. Overall horrible experience.
Business response:
Xtina, you are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hote... read more
The place was nasty and condition was poor and it smelled really bad,
Business response:
Mark, you are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel... read more
A dump! I I'm so sorry I did not check the reviews on this place it was horrible.
Business response:
Guna, thank you for choosing our hotel for your accommodations and taking time to let us know about your experience. We are so sorry your stay was anything less than comfortable and relaxing. We've shared your review with our team so we can ensure improvement. We hope you will give us another chance as we would love you to enjoy the exceptional stay you deserved on this trip. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Sistem down cant checking in 1:15 am I call early last Night to let front desk know about we will checking in late its 1:15 am and we have to wait another 25 minutes to try again
Business response:
Thank you for being our guest. We are sorry for the issue you experienced at the time of check-in. We assure you that we’re reviewing this situation to see what went wrong and, we're taking extra care to avoid this in the future. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Never again!!!! Seriously the most nastiest hotel I have ever stayed at! Super inconvenient for my 1 month old baby! Roaches walking around the room. Nasty moldy bathroom. A bug was even on my daughter! Dirty dirty dirty! The manager then gave us another room the next day . A bit cleaner. But little kids were throwing parties in the room. Loud music.
Business response:
Thank you for your review. We apologize for the cleanliness and noise issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we're working with them to tighten our procedures to make sure that our protocols are being followed thoroughly. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.