Extended Stay America - Chicago - Lombard - Oak Brook

Sherita 

on Expedia

6 years ago

Teacher My room that I originally booked was sold before I arrived and I had to downgrade my room after traveling far I will not come there again 

Anonymous 

on Expedia

6 years ago

The mirror was break and the kitchen sink didn’t work they wanted you to pay for housekeeping so my room didn’t get clean. 

Mario 

on Expedia

6 years ago

I made a mistake of staying here twice! I’ve stayed in this before and I forget it’s this location with the worst service. The late checkings are bad because the gentleman is never there, I knock on the doors behind the desk and nothing. I waited both times 15 mins waiting to check in. The rooms are decent for the price but the radiator is so loud I had to unplug it. Except after I unplugged there was a crackling sound and was considering asking for a new room until the radiator finally stopped. The following morning the lad... read more

Jeanne 

on Expedia

6 years ago

Waste of money 🙁 The worst part was the bathroom! Horrible. Broken shower curtain rod. We needed to be on road early, figured have a cup of coffee on way out, but nothing ready, nore anyone at front desk when we left. 

Anonymous 

on Expedia

6 years ago

I wish I would have read the online reviews prior to booking at this hotel. All reviews rant about how disgusting it is. They were correct. The hotel was absolutely filthy. The hallways had garbage in them and smelled bad. The room was very dirty. I notified two different front desk staff and both times they responded with, “I’m sorry it is not up to your expectations.” The room smelled like old food and body odor. I had to wash all of my clothes twice just to get the smell out. The mirrors were so dusty, the floors were so ... read more

Lisa 

on Expedia

6 years ago

I was given a room with no amenities , bathroom needs repair; dirty carpet. I called the Receptionist to find the vendo machine , she did not know where to direct me. 

Anonymous 

on Expedia

6 years ago

On the description of the property it said complimentary breakfast. That breakfast consisted of a granola bar and a cup of coffee. Needless to say it was a hunt for your own breakfast. Which I do not mind but the price of the room was as if a meal was coming with the room. I could have booked a room for the same cost that came with a nice breakfast. Then at the last minute that price was raised. You could see in the elevator that someone spat at the doors and it had not been cleaned. My husband took a shower and when he was ... read more