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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked through hotels.com after 12am. They wouldn't let me check in. The manager wouldn't refund and hotels.com was no help. I will no longer use hotels.com.
Business response:
Abel, thank you for your review. We are sorry for the problems you had with the reservation. Since you booked through the third party website, please reach out to them so that they can assist you with any further queries. Once more, we do apologize for the unpleasant experience you had. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Terrible everything was broken took over 30 minutes to check me in no hot water
Business response:
Thank you for being our guest. We are sorry for the mainteannace issue you faced during your stay. We have alerted our team about it, and they are fixing the problems you mentioned immediately. We also apologize for the issue you faced at the time of check-in. Your feedback will be shared with our front desk staff to improve our service going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Check in took like 45 minutes. Rooms were dirty and in disrepair. Room located in loud area and on ground floor with loud road/drive way noise. Room didn’t have any supplies for preparing meals or cleaning the dishes. When we got supplies from front desk they were junk, no spatula to cook with...just a plastic spoon. No paper towels or napkins, no sponges, no coffee maker, no hair dryer, no iron or ironing board. A completely crappy hotel.
Business response:
Thank you for your review of your stay. We are sorry for the issues you had in your suite and regret the inconvenience it caused. Your concerns will be shared with the appropriate team to ensure a better experience going forward. Please note, coffee-maker, toilet papers, and hair dryers are available at the front desk. We will remind our staff to communicate this more clearly going forward. We value your feedback and hope to have the chance to redeem ourselves in the future. Sincerely, Hotel Management
the stay was terrible, customer service was terrible , racist as hell. police was called for no reason
Business response:
Your review is appreciated. We apologize for not giving you the attentive service that you had every right to expect from us. We assure you this is not our typical level of service, nor does it meet our standards, and we apologize for the inconvenience. We would welcome a chance to redeem ourselves and improve your opinion of our hotel on your next visit. Sincerely, Hotel Management
Very dissatisfied customer I was very disappointed with the service also the room had lots of spiderwebs the comforters were dirty and the room itself was very dusty dust everywhere. Very dissatisfied in the customer service than willing to give us another room just very dissatisfied with extended-stay.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry regarding any difficulties you had with our staff. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Since... read more
The staff was having a bad day and took it out on us. Ickes is out stating we will get a full refund. Then we got screwed out of 7 days of stay.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The kitchen floor was sticky! The heat wouldn’t turn off in room #1 ( we had 2 separate rooms ). In room #2 the heat wouldn’t turn on and our neighbors had a dog that barked all night. The refrigerators (Both rooms) are dated and ridiculously dented. We didn’t receive a sheet for the pull out bed. Had to buy one at Target. The mattress on it was filthy. Overall, we would not stay at this location again.
Business response:
Tim, thank you for being our guest. We sincerely apologize for the difficulties you had during your stay. There is undoubtedly no excuses to be made for the issues you faced. Your frustration is definitely understood, and your feedback has been discussed with the head of our Housekeeping and Maintenance departments, and we are working closely with them to reiterate the importance of providing a comfortable stay to each of our guests entering our doors. We are sorry for the disturbance caused by the barking of the dog and wis... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,128 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.