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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid staying here There was visible dirt in the carpet, wood floor was sticky, tub didn’t drain while taking a shower, lamps had visible dust and the room smelt horrible. I asked for an air freshener, but they only had febreze and that didn’t help.
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness and odor issues you encountered in your accommodations. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
It looked nice on the outside but the inside was outdated and falling apart. And to top it all off they had bedbugs!! It was absolutely horrible!
Business response:
Dee, we apologize for falling short of your expectations for a stellar stay. Your feedback with regard to the condition of your room will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
This hotel is not clean and run down. Cob webs on the walls, dirty carpet, and the bathroom is falling a part.
Business response:
Chris, thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and its overall cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
We had booked for a room with two double beds but are check in the staff said it is not available even after showing the confirmation email.
Business response:
Thank you for taking the time to provide your feedback. We are sorry we were unable to accommodate you and apologize for the inconvenience this caused to you. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve, and we assure you we will. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Poor service I got to the motel and they said I couldn't pay cash I stepped behind the couple that was behind me and I seen then pay cash. All other extended stay I was able to pay cash.
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,128 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.