Extended Stay America - Chicago - Lombard - Oak Brook

Anonymous 

on Expedia

6 years ago

I booked a room for 2/16/2019-2/17/2019 and they called me at 8PM to TELL me that they gave up my room BEFORE even calling me & asking me if I was planning on staying there still. They were rude. And I expect better service than that. I don’t care if it was 8PM or 12AM when they gave my room up, I booked it and they could’ve at least called me BEFORE giving up my room. I have until MIDNIGHT to check-in. 

Anonymous 

on Expedia

6 years ago

garbage all over the parking lot. old dirty carpeting in room, broken glass on closet door, moldy grout in shower/tub. 

Anonymous 

on Expedia

6 years ago

Worst Hotel On the Planet! We did not stay in this hotel after we say the room. There was paint falling off the walls it smelled like smoke and the heater was set on 90 but the room was cold. There was a drunk person being carried out the front door when our whole family was standing there. The person at the front desk was very nice but when I came down to ask if there was a new section of the hotel she said there was not a better section or room. We then grabbed all our belongings and went down the street to another hotel. ... read more

Anonymous 

on Expedia

6 years ago

Waited 20 minutes for room. Room had broken/missing shower curtain 

Anonymous 

on Expedia

6 years ago

I get to my room, and the tv does not work. I call the front desk, and he says he will look for another room and call back. After 20 minutes I call him back, and he says he will come look at the tv. He looks and says I’m not maintenance but I will check for another room and call me. He never did. There was nothing to do. My room had a slight sour smell. I left first thing this morning. Not happy with the service or staff