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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible I reserved a room on April 29, 2 queen beds. When we arrived on Friday May 31st we were told that they had no more double rooms so they put us in a king suite with a pull out couch. I was also told by the front desk that her manager was to call us to tell us the situation and we never received a call. We go to the room and pull out the couch and it only has a twin size mattress, we are a family of 4 with two older girls. We go down to front desk as we are leaving to go to head to an appointment she tells us that she... read more
Business response:
Thank you for your review. We apologize for the reservation issue you encountered while you were here and the difficulties you had due to it. Please be assured that we’re investigating the issues you described and are taking the appropriate action to prevent it from happening again. Please feel free to reach out to our front desk with your queries as they will be happy to assist you. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Would not recommend or stay again The hotel exterior looked to be ok, however the interior especially the hallways of the room floor appeared out dated. The actual room door was outdated..very few hotels have door key inserts. Nowadays you just flash your card. The inside of the room smelled old, the stove was old and dirty so was the refrigerator. Overall, the building needs to be updated. Especially for the price that was purchased through hotels.com ($95), not good. The very next night I stayed with another reputable hote... read more
Business response:
Eboni, thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The staff didn't care about the customers in front of them and talked amongst themselves when checking people in. They were never at the front desk and didn't answer the phone anytime they were needed. They claimed they weren't able to give us the room we had booked with 2 beds (for 3 people) after never calling us in advance and not saying anything at check in. When I discovered we had only received a room with 1 queen size bed, I went to see what the mix up was. The manager said we were guaranteed a room but they didn't ha... read more
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room which you booked and apologize for the service issue you experienced. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sinc... read more
The room was right next to the trash room so the room smelled of rotting food the whole time. The room was poorly equipped didn’t have cups for us to drink out of in the room as well better planning on staff would be appreciated
Business response:
Thank you for being our guest. We are sorry for the odor coming from the waste room next to your accommodation. We wish to have been informed about the disturbance as our front office team would have done their best to make your trip a better one. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please give us another opportunity to provide you with a better experience on your next visit. Sincerely, Hotel Management
Exterior looks modern but interior was dated and not very well kept. Rooms dirty and had some damage. Shower rod torn from wall, toilet paper holder hanging off the wall. Couldn't move to better room because every other room i was shown was unacceptable also. Only 1 staff working for the whole hotel. I won't ever stay at this hotel again
Business response:
Kristal, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Even though I have confirmed booking for two queen beds, when I reached there they tild me that all two queen beds room are gone. I have to stay in a single bed room for a night then they habe given two wueen beds next day.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room which you booked and regret the inconvenience it caused. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.