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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the stay or money The walls had patch work. The kitchen area had no utensils cups. The bed was not very comfortable
Business response:
Vanessa, thank you for choosing to stay with us. We are sorry for the issues you experienced and regret the inconvenience it caused. Kindly note, our brand standards require us to keep the kitchenware available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. We also apologize for the disappointment you had with the comfort of the bed. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Room has a order - smelled like cooking oil with an attempt to cover it with Fabreeze
Business response:
We apologize for the odor you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you for your candid feedback. Sincerely, Hotel Management
They keep the plastic wrapping on the mattress it is delivered it! INSANELY loud and uncomfortable. I did not sleep at all so it made for a horrible night and I will for sure never stay at another extended stay again. Continual breakfast was packaged oatmeal and hot water .... no utensils and non in room.
Business response:
We were disappointed to read that you were not happy with the mattress and that impacted your sleep. We will share your feedback with the appropriate team members, so we can take action to prevent these issues from happening again. We will make note of your feedback as we plan any changes to our breakfast offerings. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Staff was not present at night shift and cleaning lady was arguing about giving towels
Business response:
Mark, thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team so that we can learn from our shortcomings. We hope we will have the opportunity to welcome you back to our hotel and provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,128 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.