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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I get to my room, and the tv does not work. I call the front desk, and he says he will look for another room and call back. After 20 minutes I call him back, and he says he will come look at the tv. He looks and says I’m not maintenance but I will check for another room and call me. He never did. There was nothing to do. My room had a slight sour smell. I left first thing this morning. Not happy with the service or staff
Business response:
Thank you for staying with us and for sharing your feedback. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues will be addressed with our team to prevent them from occurring again. We appreciate your business and hope you will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Teacher My room that I originally booked was sold before I arrived and I had to downgrade my room after traveling far I will not come there again
Business response:
Sherita, thank you for reviewing your stay. We are sorry we were unable to accommodate in the room of your choice and regret the inconvenience it caused. We have made a note of your feedback and shared it with the appropriate team to see where we can make improvements. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The mirror was break and the kitchen sink didn’t work they wanted you to pay for housekeeping so my room didn’t get clean.
Business response:
Thank you for reviewing your stay. We are sorry for the issues you had in your room and apologize for the miscommunication you had in regard to the housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I made a mistake of staying here twice! I’ve stayed in this before and I forget it’s this location with the worst service. The late checkings are bad because the gentleman is never there, I knock on the doors behind the desk and nothing. I waited both times 15 mins waiting to check in. The rooms are decent for the price but the radiator is so loud I had to unplug it. Except after I unplugged there was a crackling sound and was considering asking for a new room until the radiator finally stopped. The following morning the lad... read more
Business response:
Mario, thank you for your feedback about our hotel as it enables us to pinpoint areas needing improvement to better enhance our services. We apologize for the unsatisfactory service you received from our front desk team, and we assure you that your comments have been addressed with the appropriate individuals. We hope you will give us another chance to prove ourselves and show you that we take great pride in providing wonderful service to each guest, every day. We hope you will give us another chance to demonstrate the excel... read more
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Waste of money 🙁 The worst part was the bathroom! Horrible. Broken shower curtain rod. We needed to be on road early, figured have a cup of coffee on way out, but nothing ready, nore anyone at front desk when we left.
Business response:
Jeanne, we are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in the future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
I wish I would have read the online reviews prior to booking at this hotel. All reviews rant about how disgusting it is. They were correct. The hotel was absolutely filthy. The hallways had garbage in them and smelled bad. The room was very dirty. I notified two different front desk staff and both times they responded with, “I’m sorry it is not up to your expectations.” The room smelled like old food and body odor. I had to wash all of my clothes twice just to get the smell out. The mirrors were so dusty, the floors were so ... read more
Business response:
Thank you for feedback of your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the futur... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.