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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was given a room with no amenities , bathroom needs repair; dirty carpet. I called the Receptionist to find the vendo machine , she did not know where to direct me.
Business response:
Lisa, please accept our sincerest apologies for the issues you encountered during your stay with us and regret the inconvenience it caused. Your feedback has been shared with the appropriate team so that we can better serve our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
On the description of the property it said complimentary breakfast. That breakfast consisted of a granola bar and a cup of coffee. Needless to say it was a hunt for your own breakfast. Which I do not mind but the price of the room was as if a meal was coming with the room. I could have booked a room for the same cost that came with a nice breakfast. Then at the last minute that price was raised. You could see in the elevator that someone spat at the doors and it had not been cleaned. My husband took a shower and when he was ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. We appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being our guest, and we hope you ... read more
Never again Reminded me of a motel. They didn’t have any face towels, the sheets felt like sand paper, the room needed a paint job, the bathroom was terrible. I’ve stayed at the Yorktown location-that was so much better. I chose this hotel because it was closer to everything than the Yorktown location. Will not make that mistake again
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Disgusting mess found in hotel room with mold and hair from previous guest everywhere.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Dont Stay at Extended in Lombard, Illinois This Place is nasty. The room is small. The furniture is dirty. The whole room was dusty. The bathroom tub and sink was dirty. My husband had to wash the sink in the kitchen area to use it. The curtain in the room was hanging cause it was broken. I will never come here again. If I could get my money back I would leave. The complementary cooking UTENSILS and pots and pans were dirty I gave them back to the front desk. My husband told them about this room. The front desk said they wou... read more
Business response:
Deyona, you are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely... read more
The property as a whole was fine regarding Lovato and appearance. My room was unsatisfactory
Business response:
We are sorry for the unpleasant stay you had with us and that our room was not to your expectations. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Hotel is in rough shape and so is front desk. Room wasn't cleaned at all, coffee empty 3 mornings in a row, side entrance doors didn't work, first floor room and curtains wouldn't close
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
don't waste your money thin walls, tv wasn't working right, smoke detector was hanging out of the wall, no garbage can was provided in the room.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.