This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extend your Stay Away Elsewhere Everyone, from the highest management to the lowest staff, is extremely rude - to the point of being obnoxious. The same candy wrappers remained in the hallway the entire stay. It's a truly awful hotel in a so-so location.
Business response:
Timothy, thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. This is not the impression we like our guests to leave with. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Terrible experience, room had spiders, no lobby security, there was a strong smell of marajuana in the hallway on the floor i stayed on.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
VERY NASTY!!! Worst experience ever!! I've been to a couple hotels and this one by far is the nastiest, creepiest place!! Some guy and his girlfriend came knocking on my door!! I don't have no idea why, when I asked what they wanted he Started kissing on her and grabbing her waist then asked if There's a party going on inside my hotel.. they have a hot plate stove with NO POTS AND PANS!! They had only 2 towels in my bathroom.. bed was uncomfortable, my room barely got warm while the heat was on for hours! Cabinets were not a... read more
Business response:
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not providing the relaxing experience you were expecting. We strive to make each and every guest's stay perfect, but it appears we fell short of our goal on this occasion. We hope we will have another occasion to meet your expectations and welcome you back again for a much better experience! Sincerely, Hotel Management
Wouldn't recommend Went here on a spur of the moment situation. When I pulled up, the building from the outside and even at the front desk was nice and clean, and the person working the front desk was kind and explained what time breakfast was at, where the vending machines are at and even let me know that i could get a free late check out at 12pm since regular check out is at 11am, all I would have to do would be to call in the morning and let them know. Well, when we got to the room, everything looked well kept, except fo... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire front dest staff to make sure we are delivering the best service possible. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we... read more
Not happy at all
Business response:
Please accept our apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Trash from previous occupants in different places. Complimentary bottles and soaps were used.
Business response:
Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience... read more
Horrible There was a lot of spiders. Everything looked so outdated and the bed sheets were dirty. Not worth the price
Business response:
Maria, thank you for taking the time to post your review. We sincerely apologize for the housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Building is in really poor condition. Shower was practically falling apart. Closet shelves bent and installed with wood screws. Just really dumpy overall.
Business response:
We are sorry for the unpleasant stay you had with us and that our hotel was not to your expectation. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.