Extended Stay America - Chicago - Lombard - Oak Brook

Darrell 

on Expedia

7 years ago

Not what I am use to with Extended Stays Definitely a case of you get what you pay for. Have had decent experiences with Extended Stays before so figured the negative reviews were possibly a little over blown. Not the case, reviews may be a little more gracious than my experience presented. Go up to my room and that is when things fell apart. Walking in there was an odor that I could never pin down to the exact smell. Kind of like whatever the source, it was being masked my a strong odor covering cleaner/spray. The furnitur... read more

Anonymous 

on Expedia

7 years ago

I had to wait about 10 minutes to check in at 4pm. The condition of the bathroom was poor. The repairs were like someone did them that had absolutely no idea what they were doing. Attempting to call down at the front desk via the hotel phone was unsuccessful however when I called on my cell phone two minutes later employee picked up. Interesting… overall the Staff seemed very unhappy to be working there. 

Anonymous 

on Expedia

7 years ago

Hotel in Chicago Suburb Accidentally booked the wrong Extended Stay in this area. Figured it would still be satisfactory since I have stayed at the other one and was satisfied. This was not the case. The hotel smelled disgusting. The room I was given smelled like the stove inside had blown up. It was a mixture of gas and electrical burn. Had to move rooms. New room was less smelly but still had an odor to it. There was no breakfast provided. 

Rhoda 

on Expedia

7 years ago

Microwave did not work sheets had burn marks tub paint was peeling wasn't really clean. 

Mark 

on Expedia

7 years ago

Very poor service the room was not ready for 2 and 1/2 hours after check-in. I received a bill with a different amount and a credit card I did not use reference although it had the correct room number name and address. Looks like some form of scam or massive mistake. 

EDDIE 

on Expedia

7 years ago

VERY VERY DIRTY!!! BAD! VERY DIRTY!!! Had to switch rooms cause the first room sheets seemed used/dirty. Second room counters and floors were dirty. Tub was worn and paint peeling. Mirror was crack. I know why it was so cheap...Sometimes you do get what you pay for. Was Bad!!! Front desk was nice but rest was down hill. NEEDS REPAIRS/UPDATING BAD AND NEW CLEANING STAFF!!! 

SAM 

on Expedia

7 years ago

Stay away !!! Dirty smiley hair on the floor in the bed every where I believe they never clean the room I will attach photos , they didn't change the bed sheets and pillow cases I asked for fresh sheet I replaced by my dark and yallow spots every wher on the pillow and mattress self matress and pillows my advice stay away the only thing good about this hotel is the 2 ladies in the front desk they were very friendly 

Alexis 

on Expedia

7 years ago

Falta de limpieza Los utencilios para la cocina todos sin lavar la ducha sin limpiar la verdad un desastre