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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Horrible service Double charged and another couple walked in our room at 3am. Still haven't received refund and wasn't offered anything for the trouble.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Worse hotel This was rated a 4 star but it was far from that. I only wanted to stay one night and the lady told me I could not get a refund for the second night. There was trash left from other guess that stayed there. I had to wait for them to was towels to get clean ones. When o arrived there were two Stanley street trucks and a lot of loud noise all night.
Business response:
Denise, thank you for taking the time to post a review. We are sorry that your room was not in a spotless condition as it should have been. We have made a note of your feedback and have shared it with the housekeeping team, and we will be more diligent in our efforts. Also, your feedback will be used to improve our service going forward. Thanks for the review. We hope to have an opportunity to welcome you back in the future for a much better experience. Sincerely, Hotel Management
you get what you pay for Location was ok for the price, about 30+ minutes from downtown. I was busy all day of check-in and called to say I would be checking in a little late, and I was told that the reservation had been given away and the hotel was booked. After ensuring the front desk that I was already in town and would be there to stay 4 nights, they allowed me to check in and keep my reservation. The hotel itself seems very old with a shabby renovation maybe a few years ago. The hot water knob in the bathroom didn’t wor... read more
Business response:
Jeff, thank you for evaluating your stay. We are glad to know our location worked well for you, but we are sorry for the issues you encountered during your visit. Your feedback has been shared with the concerned team so that we can enhance our future guest's experience. We hope to host you back once more so that we can make your next visit a memorable one. Sincerely, Hotel Management
The staff was friendly but the hotel was DIRTY. Disgusting I would not stay here again. Too bad--it's in a nice area with lots nearby.
Business response:
Thank you for taking the time to post your review. We sincerely apologize for the housekeeping issues you experienced. We have procedures in place so these type of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Damage in the room, smoke detector ripped from the wall, toilet seat not fastened, shower peeling, stove indicator light stayed on, but thankfully the stove was off. Got to spend a cool 30 minutes in the parking lot at 220am when the fire alarm went off. Guess I wouldn't mention that if it wasn't for the broken one in my room.
Business response:
Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Stay was pretty cool until the fire alarm went off & it was water everywhere about 3/4am!!!!!!!
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The manager was high the rooms were dirty. The front desk was empty
Business response:
Angelia, thank you for taking the time to review our hotel. We are sorry for the service issues you faced during your stay. We are addressing this review with our associate as it will help us focus on ways to improve in these areas. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.