Extended Stay America - Chicago - Lombard - Oak Brook

Business response:

Thank you for being our guest. We are sorry for the wifi issue which impacted your stay and that you were unsatisfied with our breakfast offerings. The feedback for the internet is shared with the service provider to ensure we deliver seamless connectivity to our guests going ahead. Your suggestion for the breakfast offerings will be discussed with our Brand Leaders when updating our selections moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Rakesh, thank you for being our guest. We are disappointed to read your review and offer our sincere apologies for the poor service you received from our associate while you were here. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Our hotel is desi... read more

Business response:

Thanks for being our guest. We apologize as we didn’t explain our hotel policy to you on arrival. Also, we are sorry you didn’t like our breakfast offerings. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Vivek, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and maintenance issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Managem... read more

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Mitta, thank you for your feedback. We are sorry you were not happy with the breakfast choices. Your comments about will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time. Sincerely, Hotel Management 

Business response:

We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Please accept our apologies for the service issues you experienced and for failing to provide you with a stress-free stay. It is always our goal to provide excellent guest service, so we regret that we did not provide the level of attention we normally do. We promise you that we will use your evaluation to step up our game. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management