Extended Stay America - Chicago - Lombard - Oak Brook

Anonymous 

on Expedia

7 years ago

Kitchen counter not cleaned. Did not check further. Checked out. 

Anonymous 

on Expedia

7 years ago

the desk person on checking did not give us any info about the property. like how to get dishes and cookware where the laundry room was etc. the manager was helpful and keep the place as clean as she could. 

Ray 

on Expedia

7 years ago

The rooms were dingy and the tub was not clean. It was just not comfortable. 

Anonymous 

on Expedia

7 years ago

The morning clerk at service desk was rude. There was no breakfast and not even hot water to make hot chocolate or any other beverage. Worst service experience. 

Anonymous 

on Expedia

7 years ago

Just a no it was dirt the facility needs major work. The bathroom was not clean there was blood in the sink. 

Yolanda 

on Expedia

7 years ago

Terrible staff and “policies” When I asked to go to the bathroom on the first floor after checking out, the staff told me there was no bathrooms for non-employees in the hotel!! And I had to walk all the way to the Starbucks next to it to pee! 

Michele 

on Expedia

7 years ago

The front desk staff person was rude every time I interacted with her. And the bathroom shower had peeling paint, freezer had leftover food from a previous guest, no linen for the pull out sofa and no towels for all the guest in the room. Definitely won't stay here again. 

Anonymous 

on Expedia

7 years ago

Needs updating, short on staff When we arrived, the handle on the toilet in our room was broken, staff was great in switching to a different room. New room didn't have a shower curtain or enough towels. Staff was great to help with that issue. But when packing to leave, I found an open condom wrapper on the floor next to the bed. Makes me wonder if the room had been cleaned and the linens changed before we used the room. VERY DISPLEASED!!