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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My experience at the hotel wasn’t how I expected for the simple fact the fire alarm went off at 12-1 something in the morning we had to go outside on top of that the fire department took an hour to shut it off so we basically slept in the car if there anyway I can get half my money back I would really appreciate it.
Business response:
Chris, thank you for your feedback. Please accept our most sincere apologies for the inconvenience caused due to the fire alarm during the night. Fortunately, it was a false alarm, but we understand your frustration nonetheless. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Flodded hotel, no romms available at all , no one notify us untill we checked in and found that out
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
Kitchen counter not cleaned. Did not check further. Checked out.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
the desk person on checking did not give us any info about the property. like how to get dishes and cookware where the laundry room was etc. the manager was helpful and keep the place as clean as she could.
Business response:
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted us to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We look forward to welcoming you back to provide the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
The rooms were dingy and the tub was not clean. It was just not comfortable.
Business response:
Ray, thank you for taking the time to review your stay. We are concerned about your experience and are very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with our staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, Hotel Management
The morning clerk at service desk was rude. There was no breakfast and not even hot water to make hot chocolate or any other beverage. Worst service experience.
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Just a no it was dirt the facility needs major work. The bathroom was not clean there was blood in the sink.
Business response:
Thank you for evaluating your stay with us. We’re sorry for the cleanliness issues you experienced in your room. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We truly appreciate your feedback and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Terrible staff and “policies” When I asked to go to the bathroom on the first floor after checking out, the staff told me there was no bathrooms for non-employees in the hotel!! And I had to walk all the way to the Starbucks next to it to pee!
Business response:
Yolanda, thank you for evaluating your stay with us. It is disappointing to read about your experience at our hotel. We have discussed your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.