This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for My room was oversold. I was stuck with a smoke infested room. I switched to another room but that one had an odor as well. I was so tired I just dealt with it. Almost everything in the room was broken. I didn’t enjoy my experience there.
Business response:
Dear Lachina, Thank you for providing candid feedback about your stay. We apologize for the issue with the assigned room and the inconvenience this caused you. We aim to provide exceptional service to our guests; we are truly sorry this was not your experience. We will address this appropriately and hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Dont do it Rented 4 rooms for employees. 2 rooms had roaches in the beds. 1 room had no shower curtain. Breakfast option was granola bars. Cops were called on somebody at the property. Guest selling drugs outside rooms. Christmas lights up in windows in some rooms. Do yourself a favor and pass on this place.
Business response:
Dear Joel, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
My room was freezing cold because the AC/Heating did not work. They said they couldn’t move my room and maintenance wasn’t available until the next day. My 4 kids and I had to suffer through the night bundled up. Then we were awaken at 7am to the fire alarm going off and everyone had to exit the property until the fire department came . We had no update as to what happened and they didn’t tell us it was safe to come back in. We were all still outside in the cold lost
Business response:
Dear Kiara, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Roaches
Business response:
Dear Farari, We sincerely apologize for any disruptions during your recent visit. We understand that the cleanliness expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and allow us to... read more
Didn’t even stay I am expecting a full refund as told by hotel staff and Expedia . Rooms were dirty and bugs everywhere
Business response:
Dear Ashante, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
I didn’t like that they ran out of toilet paper and I had to go buy my own the parking lot wasn’t clean and the Wi-Fi didn’t work 2 out of the 4 nights I was there
Business response:
Dear Rosie, Thank you for staying at our hotel. We know how important it is to keep in touch with your business partners as well as family and friends. Therefore, we sincerely apologize for the difficulties you encountered with the internet connectivity in your guest room. We are also sorry for the inconvenience you had regarding the amenities. We will follow up with this to ensure there are no remaining issues, and we appreciate you bringing this to our attention. We do hope that you will consider returning to allow us the ... read more
I checked out at 8:30 this morning my money was not supposed to be charged for the room at all today
Business response:
Dear Jeanie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.