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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel room was infested with roaches
Business response:
Dear Venisha, Thank you for bringing this to our attention. We sincerely apologize for the unacceptable condition you encountered during your stay. Please know this does not reflect our standards, and we take cleanliness and pest control concerns very seriously. Our team is addressing the issue immediately to ensure it does not recur. We deeply regret the inconvenience this has caused you and hope you will give us another opportunity to provide you with a much-improved experience. Sincerely,Hotel Management
Staff was rude upon check in. No extra blankets were available upon check-in. There were no coffee pot, cups or cooking pans for the kitchen. Breakfast was just coffee and prepackaged muffins.
Business response:
Dear Theodes, Thank you for sharing your feedback about your recent stay. We apologize for the disappointing experience you had. Regrettably, we missed providing you with an extra blanket during your visit, and we will address this with our housekeeping team to ensure better attention to detail. We offer kitchen amenities at the front desk to maintain cleanliness, and we apologize if this wasn't communicated to you upon check-in. We will strive to improve our communication in the future. We also regret that our breakfast off... read more
roaches and alarms There were roaches crawling out from the sink and on the bathroom wall. They were also in both garbage bin areas. The breakfast had just oatmeal and drinks. Muffins, granola bars were promised, but not available. The smoke alarm went off Sunday morning and it was a long time before it was turned off.
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We deeply apologize for the inconveniences you encountered during your stay. Ensuring a clean and comfortable environment is our priority, and we regret that we fell short of your expectations regarding cleanliness and breakfast offerings. We are actively addressing the pest issue and have implemented measures to prevent recurrence. Regarding breakfast, we're working to improve our offerings to better meet guest expectations. Your feedback is invaluable, and we appreci... read more
You get what you pay for My room was oversold. I was stuck with a smoke infested room. I switched to another room but that one had an odor as well. I was so tired I just dealt with it. Almost everything in the room was broken. I didn’t enjoy my experience there.
Business response:
Dear Lachina, Thank you for providing candid feedback about your stay. We apologize for the issue with the assigned room and the inconvenience this caused you. We aim to provide exceptional service to our guests; we are truly sorry this was not your experience. We will address this appropriately and hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Dont do it Rented 4 rooms for employees. 2 rooms had roaches in the beds. 1 room had no shower curtain. Breakfast option was granola bars. Cops were called on somebody at the property. Guest selling drugs outside rooms. Christmas lights up in windows in some rooms. Do yourself a favor and pass on this place.
Business response:
Dear Joel, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.