This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Marajuana being smoked in rooms. You can smell via the vents. Complaint made without any real results. No cleaning of rooms or linen changed unless you stay 7 days. Our tub was dirty when we Checked In so we couldn’t use it until we had housekeeping cleaned it the next day. I’m a tub user so I use the tub daily and would like to clean it but nothing to clean it with and they said they will not give us anything to clean it with
Business response:
Thank you for reviewing your stay. We offer our sincere apologies for the inconvenience you had in your room and the smoke smell, which made for a less than comfortable stay. Please be assured your concern for the smell will help us enforce our no-smoking policy more efficiently. Your feedback for the cleanliness is shared with our housekeeping team for review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel ... read more
저렴한 가격에 머물기에는 나쁘지 않습니다. 매일 방청소는 안해줍니다(아마 따로 요청하면 해주는 것 같네요) 그러나 투숙 당시 2일 동안 위방인지 옆방에서 새벽까지 소음이 심해 잠을 제대로 못잤습니다. 프런트에 컴플레인 했지만, 일시적이었습니다.
Business response:
Yong, thank you for your review of our hotel. We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Thank you again for being our guest, and we hope that you will consider returning to our hotel on your next visit to the area. Sincerely, Hotel Management
The information is bad. I am looking for my stay at the hotel with breakfast incluided and this supposedly has It and It is not true , above all, I charge a lot for the service
Business response:
Camerino, thank you for your review. We apologize and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. We are also sorry that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. Your comments about breakfast offerings will be shared with our brand leaders to assist them when determining new breakfast offerings. We appreciate your business and hope you will consider giving us an opportunity to welcome you again. Sincerely, Hotel ... read more
Cleanliness and poor breakfast and dirty bathroom
Business response:
Sam, thank you for being a guest at our hotel. A well-maintained property sets the tone for an excellent stay, but we apologize as this wasn’t your experience, and we regret the inconvenience caused due to the cleanliness issue. Your feedback is essential, so it’s been discussed with our housekeeping team to take the corrective actions which ensure such problems do not happen again moving forward. We are also sorry as you were not happy with our breakfast offerings. Your concern regarding our breakfast will be discussed with... read more
The reception area is cery dirty, garbage everywhere, the laundry is directly behund the reception office where you can see the towels on the floor , the room is soooooo bad 0 level cleanses, the bed sheet sure not replCed since a long time full with human hair different colors and length, i called Expedia who did their best and that led to gove a little bit less terrible room, i will never do it Extended stay......
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,000 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.