Extended Stay America - Chicago - Midway

Business response:

Terry, thank you for being our guest. Please accept our apologies for our rooms not meeting your expectations. Kindly note, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, but we are happy to offer this service to you at a minimal fee. We are also sorry our grab-and-go breakfast was not of your liking. We will make a note of your feedback as we plan any changes to our breakfast. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry to read that your non-smoking room had a smoke odor. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Sam, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. On a positive note, we are happy you liked our amenities and view from the room. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Gloria, thank you for reviewing your stay. We are sorry for the disappointing stay and regret the inconvenience caused. We would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. Also, regarding the charges, if you have any queries, please reach out to us. We hope you will reconsider returning so we can make it up to you. Sincerely, Hotel Management 

Business response:

We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Jesse, thank you for your review of your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management 

Business response:

Wendy, thank you for staying at our hotel. We apologize for the inconvenience caused by the charges. We assure you that this was not deliberate, and we are investigating our records. Your patience is appreciated, and we hope to have an opportunity to make up for this incident. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the odor you encountered in your room. We have shared your concerns with our housekeeping team so that they can take the necessary steps. We hope you will reconsider a return visit as we would love the opportunity to make it up to you. Sincerely, Hotel Management