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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
should be half the price found a receipt in the bed from previous visitors. obviously the sheets were not changed air unit rattled loud bathroom vent was louder
Business response:
Ryan, thank you for your comments. We are sorry for the housekeeping and maintenance issues you encountered and regret the inconvenience caused. We have taken note of your feedback and have shared it with the appropriate teams so that we can improve our service and facilities going forward. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
A fight had just broke out in the lobby right before we got there and in total 4 cops showed up , the lobby was very unclean. When we got to our room the hook latch as broken and when we requested a new room they were all booked. There were stains all over the bed. And when we tried to checkout and get a refund we waited in the lobby for 30 minutes before we were even helped. And a worker and guest were just in the lobby talking about strippers and stds. Very unprofessional.
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
No place to park in front of the building in order to unload. The staff was not nice. Both night shift and morning shift.. not very clean, sheets were bale and worn out, AC/heat unit was so loud that we could not sleep.. and when I asked for toileters I was given Shampoo only.. not the best experience!
Business response:
Maram, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Our room had atains on the rug, bathroom door had a dent in it (aa if kicked in previously) and waa two toned colored but never fully colored. Shower curtain and rod falling; no longer properly secured, wall had a huge piece missing where the rod is supposed to go. Soap that was supplied was either old or juat plain bad smelling.
Business response:
Thank you for taking the time to share your feedback. We apologize for the difficulties you faced in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,000 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.