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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Air conditioner didn’t work. Room was very hot.
Business response:
Eddie, thank you for your review. We are sorry for the faulty HVAC unit and regret the inconvenience caused. We have asked our maintenance team to address the problem with it. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The room was spacious, but I could not extend my stay at the hotel. I had to go online and use Expedia to do that.
Business response:
Thank you for being our guest. Although you liked the spaciousness of our suite, we are sorry for the inconvenience you had. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
I have stayed in so many hotels but this one went out of the line, the room wasn’t clean properly there was dog food on the carpet the room smelled bad the hallways smelled disgusting, I ended up leaving.
Business response:
Thank you for staying with us and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced and regret the inconvenience caused. We will discuss your comments with the housekeeping team to ensure corrective actions are taken which enhance our guest experience. We hope you will give us an opportunity to deliver you a better visit in the future. Sincerely, Hotel Management
Rude front desk Over booked and I had a reservation, what the purpose of a reservation if they still give your room away to someone who stayed one night and I booked four night, backwards staff but they still charged for the night I didn't stay there, go figure, get a room next day shower didn't work and I left out I was stranded with nowhere to go the first day, wait they had the nerve to tell me the first day, first come first serve with a reservation, that's the dumbest moto I've ever heard in the history of hotel etiquet... read more
Business response:
Chris, we appreciate your feedback and your loyalty to our brand. We apologize for the disappointing experience and regret the reservation-related issues you encountered. We are also sorry for the service concerns you experienced. We are grateful for your patience in this matter and will look over your comments and concerns. You have our assurance that this will be addressed appropriately. Sincerely, Hotel Management
This location is thee worst. the room I had was horrible for starters lets start with the stove only one of the burners worked. Only one of the windows will let up because the other one doesn't stay up unless you put something in it to hold it up. The bathroom fan make a loud noise that makes you not want to turn the lights on in there at all. The heater/ac unit barely works you turn it on and less than 2mins it cuts off. Barely had dishes to give me for my stay, I received 2 plates 2 cups, 2 glasses 2 forks, 2 spoons, 2 but... read more
Business response:
Thank you for being a guest and the details surrounding your stay. We apologize for the maintenance issues you had in your suite and the disappointment with the overall dishware provided. We will discuss this with the appropriate individuals and associates to take appropriate actions. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Horrible service I will never stay here again not even for a layover.
Business response:
Thank you for staying at our hotel. We are disappointed to read your review and apologies for being unable to provide the service you expected from us. We are sorry for the discontent you had and hope you will allow us to regain your trust. Sincerely, Hotel Management
Went home with bedbugs never again. And they wouldn’t refund me my money
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. We hope to hear from you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.