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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was very smelly and the sheets seemed old and over used. The rooms definitely need upgrades. The staff was great, very pleasant.
Business response:
Please accept our sincerest apologies for the disappointing stay. We are committed to providing our guests’ with clean accommodations, but it seems we miserably failed to do so while you were here. We understand your concerns and have asked our housekeeping team to immediately take action so such mistakes are not repeated again. On a positive note, we are pleased you liked our associates. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Manag... read more
room was dirty, the shower had hair from prior guest. no hair dryer
Business response:
Thank you for your review of your recent stay. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. Your feedback will be shared with our housekeeping team for review and action. Please know, hairdryer for your suite is kept and available at the front desk upon request. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Terrible There was a major leak under bathroom sink. Maintenance came multiple times to fix and didn't fix it right. Vending machines were on the blink. House keeping was not good and didn't come into the room one of my days there. Loud people and terrible traffic in the area. I'll never stay there again or any other Extended Stay hotels.
Business response:
Michael, thank you for reviewing your stay. We are sorry for the maintenance issue you encountered in your room and regret our associates were not able to resolve the problem to your satisfaction. We have shared your feedback with the appropriate team to review and rectify it immediately so that our future guests’ do not have a similar difficulty. We are also sorry you were unaware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a wee... read more
All the traveling I have done, I have NEVER stayed in a supposedly"good" quality hotel, and the staff/mgmt did not have the rooms cleaned/serviced on a DAILY basis. I really was SHOCKED! To me, that is a HORRIBLE policy, Cleanliness is next to Godliness! Forward to UPPER, UPPER MGMT and I may reconsider a FUTURE visit. Finally, The "Manager" that manned the front desk had horrible interaction skills. Train him, or terminate him. Thank you for your courtesy attention to a serious matter.
Business response:
Thank you for your feedback and for being our guest. We apologize for your disappointment with our housekeeping policy and for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We will also share your concerns regarding cleanliness with our housekeeping team for review and action. We are truly sorry and hope you will consider giving us a second chance in ... read more
Expedia sucks and this hotel sucks. Money is all that matters to both companies, and they do not care about customers.
Cassie was not helpful and very rude.(front desk) Bathroom tub doesn't allow water to drain properly sink dirty no plastic ware all used dishes smoke smell down the hall way. WILL NOT REFUND YOU IF U NOT GOING TO BE IN YOUR ROOM ON YOUR LAST NIGHT! So if u are coming to visit for a family function or FUNERAL do NOT STAY HERE!
Business response:
Sabrina, thank you for your feedback and for being our guest. We are sorry you were disappointed with your visit due to your front desk experience. We take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We also apologize that we did not properly service your room. Your feedback will be shared with our housekeeping team for review and action. We are confident you will have a better experience the next time you stay with us. Thank you again for being our gue... read more
When we arrived Police arrived to deal with an argument/dispute between other guests. It was very disruptive and delayed my check-in. The desk personnel must have been new because she kept asking for assistance from another associate. Lastly, the room smelled like smoke despite requesting a NON smoking room.
Business response:
Ray, thank you for your review of your recent stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We are also sorry for the unfortunate situation you faced and the inconvenience you had at the time of check-in. Your feedback is important to us, and we will use it to improve our services going forward. Once more, we do apologize. We hope you will give ... read more
The property was decent only due to the last minute accommodations. A few things dissatisfied with the room- some of the lamp/lights did not work, there was a stain on the bed sheets that I had to put my own belongings on top of the bed sheet where the stain was in order to lay down. One of the towels also had hair on it so I didn't shower on my stay there.
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience with the bedsheets and towels and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the lamps/lights have been shared with the maintenance team to fix it immediately. We value your feedback and hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
WiFi was out one day in the entire building. Staff was unwilling to accommodate. There really isn’t a lobby space where people can work if their flight is in the afternoon after check out. Staff unwilling to do a later check out. I didn’t check in until midnight and only stayed one night. Ended up checking out at 6am and going to a Starbucks to finish working due to no WiFi. Won’t stay there again.
Business response:
Thank you for the review. We apologize for the difficulties you had with our wifi service and regret that we could not make it up to your satisfaction. We have shared your feedback with the appropriate teams to tackle such situations more diligently going forward. We hope you will stay with again and give us another opportunity to provide you with the experience you deserve. Thank you! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,002 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.