This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One step above homeless shelter The staff was not friendly when we checked in. We got to our room and the lights wouldn't come on. I called the desk and they told me to switch the breakers in the breaker box. They said it happened all the time. The room was dirty. They sheets didn't fit the bed. Do not stay here. There are much better options a few minutes away.
Business response:
Julia, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments appropriately as we strive to enhance our guest experience. Also, our main aim is to provide thoughtful hospitality to our guests; therefore, we regret this was not your experience. Your feedback is valuable to us as it helps us improve our service moving forward. We are grateful for your patie... read more
Unsecure and unprofessional place Worst experience ever. Booked room months in advance, but no room available, let me wait 2 hours and finally asked me to find room elsewhere at 8:00pm. Then next day, my credit card was charged even though I have never stayed. On top, first I was given room that was already occupied by someone else. Very unsecure hotel. Do not stay at this hotel. Plus no help from Hotels.com. hotels.com customer service is only via chat and is not helpful and disappointment. In fact, I never provided my card... read more
Business response:
Thank you for evaluating your stay at our hotel. Please accept our sincere apologies for not meeting your expectations regarding the room you booked. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We are also sorry for the billing-related concern you encountered. Unfortunately, financial inquiries on reservations made through a third party, prepaid site, must be made through them, and... read more
Breakfast was a joke. Coffee in lobby with oatmeal or muffins. No In room coffee maker, no blow dryer, room condition was poor, pillows were a joke.
Business response:
Lisa, thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so we were disappointed to hear we did not meet your expectations with our amenities and breakfast. Your comments will help us as we continually improve our future guest experiences. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, Hotel Management
Not much. Arrived and my TV wasn't working. It was an extended stay but the room had no dishes or cooking supplies....pots pans were not there. Woke up to no lights. The front desk told me to flip the switch on the circuit breaker. I did and the lights came on but the idea of waking up to no electricity in my room was unsettling for me. I didn't feel safe.
Business response:
Although difficult to hear, reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. Please know, ki... read more
Not much
Business response:
Roman, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Horrible customer service The intial day of my ✅ in the front desk agent was very helpful. After a couple days staying there I noticed someone had entered my room took medication prescribed for me. That person had an access card such as mines. Keep in mind I signed up for this room alone. The person just tried to enter, glad I had the latch on.uoon me asking who he was he said nothing and proceeded to the stairwell next to my room. As he was exiting he said in low tone " I'M housekeeping". I found that to be untrue. He had n... read more
Business response:
Lorenzo, we appreciate you bringing this concern to our attention. We are grateful for your patience. Thank you for your time; you have our assurance that we will address your comment appropriately. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.