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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Uncomfortable Hotel was dirty even lobby, the bed was hard and the furniture in room is old and damaged
Business response:
Thank you for being our guest and providing your feedback. We apologize that our accommodations fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so t... read more
DO NOT STAY HERE I don't know why I thought, from the pictures this was a somewhat nice place to stay. This place is disgusting, old and musty. I had no idea it was this bad, the worse place I ever stayed. If I wasn't so absolutely exhausted from my travel I would have left immediately rather than sleep in this nasty place. It should be condemned. I felt I paid too much money to stay here and want a refund.
Business response:
Shirley, thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Horrible, definitely deserve a refund. Horrible stay, the sheets were not clean, the bed was in no way comfortable and the pillows as well. I tossed and turned all night. The barking dog down the hall didn’t help either. By far one of the worst stays EVER.
Business response:
Michael, thank you for reviewing your stay. We are sorry for the cleanliness issue you encountered and apologize about the dog barking. We have taken note of your review and have shared it with the housekeeping as well the front desk team so that we can improve our future guests’ experience. Regarding the charges, please feel free to reach out to our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Since... read more
Staff is far from friendly and do expect any service ever! Room never cleaved, breakfast is crap and they run out and bring all your dirty towels to be exchanged. If you need anything good luck you’ll wait and wait and they won’t bring to you. I will not return.
Business response:
Mike, thank you for choosing us. We are sorry you did not expereince the best from our staff. Your feedback will be shared with the appropriate team members to improve our service going forward. Also, we regret the inconvenience you experienced due to the shortage of our grab-and-go breakfast. We are reviewing this situation with our staff to ensure these items are always well-stocked. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a m... read more
Twilight Zone The place has a lot of Transits hang around, some living there. The was red hair on my towel, and I change towel only to find more red hair. It was very loud there, people arguing in the hall late night. I just didn't know it had gotten that bad in the area. I won't stay there ever again. The person at the front desk was kind and tried to make me comfortable.
Business response:
Anthony,thank you for being our guest and providing your feedback. We apologize for the disturbances from other guests and for the cleanliness issues you encountered during your stay.Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. On a positive note, we are happy you liked our courteous associates. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Disgusting It was an extended stay featuring no utensils. Our room had a fridge & stove, but no pots, pan, forks, paper towel, etc. Even the blow dryer was missing from the holder! I was too afraid to shower because the curtain rod looked like it was ready to fall off the wall & the kitchen sink did not appear to have been cleaned before our arrival. Never again!
Business response:
Thank you for your review. We apologize for the issues in your suite. We are working with the housekeeping and maintenance teams for review and action. Please know, kitchenware and hairdryer for your suite are kept and available at the front desk upon request. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
My reservacion was for one bedroom with 2 queen beds and it was just one bed and an old sofa 😫😫 reallly bad 😡😡😡😡😡
Business response:
Thank you for reviewing our hotel. We're sorry our hotel was overbooked and unable to accommodate you in the room you booked. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please be assured that we’re investigating what went wrong in your instance, and we are taking measures to prevent such scenarios from happening again in future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,002 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.