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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely unprofessional. Unclean room THE ROOM WAS NOT CLEAN AT ALL. THERE WERE PANTIES LEFT IN THE DRAWER. HAIR IN THE BED. NO COOKING UTENSILS EVEN THOUGH I REQUESTED THEM TO BE IN THE ROOM BEFORE I GOT THERE. I WANTED MY MONEY BACK BUT MY HUSBAND CONVINCED ME TO STAY CAUSE IT WAS JUST ONE NIGHT AND LATE.
Business response:
Shawondra, we apologize for the issues you had in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams step up their fame and be more diligent with their duties going forward. Please give us a chance to regain your trust in the future. Sincerely, Hotel Management
you should tell me that they not going to clean the room every day and i never should booking that way
Nope! Very run down and motel-like. The rooms are dark and the entire place reeks of cigarette smoke that has been “covered up”. Staff was pleasant but I would never ever stay here again.
Business response:
Thank you for being our guest. Although you liked our staff, we are sorry for the odor you experienced during your stay. We also apologize for not meeting your expectations with the room and regret the inconvenience it caused. We will share your concerns with the appropriate team to ensure a better experience going forward. We value your observations and hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The place is not safe , you can hear fights in the rooms , It’s not safe , they advertise breakfast is included , but the have coffee and muffins, the rooms not very clean , not very good motel
Business response:
Nabeel, thank you for staying with us and for sharing your experience. Delivering well-appointed rooms and a safe environment has been our aim, and we apologize as this was not the case in your stay. Your feedback for the cleanliness has been shared with the housekeeping team for review and action. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintain a pleasant environment. It was also disappointing to know you did not like our breakfast off... read more
Not getting my money ever again! There was hair in the tub. The fuses blew in my room and there was a window stuck open. Also there no outlets near the beds. There are alarm clocks in the room that are not plugged in! I have to sleep with a C-Pap machine and i couldn't because all the outlets were by the kitchen and seating area. My mom had a room right next to mine and it had two tables with no chairs. Where are people supposed to sit on your bed. The is just not clean. I asked someone about chairs and her answer was we don... read more
Business response:
Tameeka, we sincerely apologize for not meeting your expectations regarding your room and the issues you had during your stay with us. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. It was also disappointing to know our front desk associates were not able to help you concerning chairs. Your concern has been shared with the appropriate individuals of our organization as we seek to improve our future... read more
If you are on a budget, go for it, at 95 a night its not bad. You get a bed that feels like its passed its 10 year warranty.
Business response:
We appreciate your evaluation of your stay at our hotel. A restful nights’ sleep is a must, and we regret knowing you were not able to sleep appropriately due to the discomfort you had with the bed. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Room smelt of a fish fry. I got done with my project early and was refused a refund on my pre paid rooms
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,002 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.