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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I won’t stay here again I have stayed here many times while I visit my family. I feel over the years it has gotten worse with they type of people that stay there. The woman who checked me in just seemed over her job. Not pleasant at all. She was clearly not feeling well. She gave me a key that did not work. The 3rd floor smelled like Marijuana. I had to go get another key and asked to move to the 2nd floor and it was not as bad but u can clearly smell it. I booked a non smoking room but that’s not what I got. The lights in t... read more
Business response:
Jose, thank you for returning to our hotel. We are sorry for the disappointing experience you had upon check-in. Your feedback has been shared with our front desk associates. to make sure we are consistent with our service delivery. We also regret the maintenance issues you had in your suite. We have alerted our maintenance team to make the necessary repairs. Moreover, we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away.... read more
Business response:
Chevez, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Robert, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize if we fell short in your case. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
Never again Room next door had a party, with literal speakers! It went on for about 2 hours.
Business response:
Maria, thank you for staying at our hotel. We apologize for the inconvenience you had due to the disturbance you experienced. We are very sorry for the inconvenience this caused. We will review your comments with our front office team. Your patience is appreciated, and we hope to host you again. Sincerely, Hotel Management
Business response:
Blair, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we apologize if we did not meet your expectations or caused any inconvenience you may have had. We hope you allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
For 111 dollars it was terrible. You can tell the hotel is old. It has scrapes and chips on all the furniture....including the bathroom sink and toilet. The hotel looked nothing like the pictures portrayed.
Business response:
Thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
I Found Bed Bugs In My Room In The Bed Next To Me And My Baby. My Guy Had Bed Bugs Bites Was Just Uncomfortable Throughout The Whole Stay.
Business response:
Genetta, thank you for being our guest and for the review. We apologize for your disappointment and for the difficulties outlined with regard to our accommodations. Please be assured that providing an exceptional guest experience is of the utmost importance to our team; therefore, we are sorry for what transpired. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our suites, but the room you occupied will be professionally inspected and treated as a precaution. We can underst... read more
I liked the fact that it was centrally located to where I had to travel while in Chicago. I liked that it had free parking. I was VERY disappointed that I booked the room for 4 and they only had a towel set for 2 and only 1 washcloth period. When I spoke to the front desk I was informed that this is their standard set up and that I could come and exchange out the used towels and get another set.....really. The hallways had a bad odor. Carpet definitely needs to be deep cleaned. Now this part really has me perplexed....with t... read more
Business response:
Lola, we are sorry you were not happy with the policy concerning towels. We also regret the disappointment you had with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. The safety of our guests is our highest priority, and we understand the frustrations that are coming along with recent events. Our team has been working diligently to ensure all guidelines are being followed. We take your concern... read more
Check in was ok. Everything went smooth. When I got to my room it smelled funny. Smelled like cigarettes. We wiped everything down. The rooms are in need of an update. I found hair in my bed. I found hair in the shower. The room was not properly cleaned. The second night there the power went out in my room. Overall I will never stay there again, the experience was not good. The rooms definitely could have been cleaner. I was very disappointed.
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced due to smoke and also for the cleanliness issues you encountered. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping team so that they are more diligent going forward. Also, we apologize for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as ... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.