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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The review title This breakfast is a candidate for the North America breakfast of the month. Not a good idea for a night before flight stay. Otherwise ok
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The first room we were given smelled terrible; the second was an improvement but was not clean. Our credit card number was stolen during the visit, and overall this hotel should be avoided.
Business response:
Thank you for bringing this incident to our attention. We regret the inconvenience you have been through. Matters like these are taken seriously, and we assure you that we are looking into this matter. As your review is anonymous, we may need additional information to investigate the situation, so please reach us out at our front desk for further assistance. We appreciate the time you took to share your concerns. Sincerely, Hotel Management
This has been by far the worst hotel I have ever set foot in. I called Expedia to try to change hotels and Extended Stay customer service refuse to reimburse me. Customer service had an attitude and when I asked about later check out she said you have to leave by 11am otherwise $12 to leave at 12pm and $25 to leave at 1pm. The room looked as if things were not properly cleaned, the chairs filthy, the sheets did not looked replaced, the rug looked dirty, and the walls looked nasty. The air conditioner/heater had mold on it. T... read more
Business response:
Thank you for your review. We are sorry you did not experience our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. We also apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Kindly note, kitchenware for y... read more
They didnt change the sheets on the bed you can tell whoever was there before us had slept on those sheets the shower head was broke and would not stay on to take a shower. The room was suppose to be no smoking but there was burn marks around the bathroom sink and they dont have ice machines at all.
Business response:
Thank you for the feedback. We truly apologize for the many difficulties you faced during your stay with us. The housekeeping and maintenance teams have been made aware of the in-room problems you described and we will ensure these are taken care of. We hope you will reconsider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
DIRTY Upon arrival the microwave was dirty and so was the restroom specifically the bathtub. Staff didn’t offer or suggest it anything in an attempt to address the issue.
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more
I have been coming to this hotel for about 6 months. I have seen the place deteriorate. There is riff raft in the hotel and it has gotten worse. Today my room smelled like someone had been cooking. I went to the front desk to complain and the lady said that she couldn’t help me. I’m done staying here.
Business response:
We hate losing our loyal guests and are extremely sorry for letting you down during your recent visit. We also apologize for the issues in your suite. Your concerns will be shared with our housekeeping and maintenance teams for review and action. We also regret you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will reconsider a future stay as we would welcome t... read more
Horrible time This hotel was something I’ve never seen before rude staff and also they didn’t want to accommodate the resident with a thing that was asked
Business response:
Thank you for your candid review. We are sorry you didn't experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,000 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.