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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very terrible experience. When I arrived I waited 20-30 minutes for a desk again. When he arrived he overwhelmed me with all the amenities they didn’t have. In the room, the bathroom was dirty as well as the white bath towels. They didn’t come the next morning to replace the towels for clean the room linens. When I inquired with the front desk, i was told to bring my old towels down and I would get more. Overall the property was not kept.
Business response:
It was disappointing to read your comments concerning your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be taking proper action to ensure a more pleasing experience for every guest entering our doors. Thank you again for your constructive feedback, as this helps us to improve the experience for future guests. We hope you will consider giving us a ... read more
Arrived late did not see much of property exterior. Sink and tub drains clogged and shower curtain rod barely hanging on wall.
Drunks next door we’re loud in Neil 4 am
Business response:
Gary, thank you for being our guest. We are sorry your stay was impacted due to the noise issue. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in a disturbance. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
The unit was tired. The fact that the kitchen had absolutely no supplies was a turn-off. Even though some items were available from the front desk, it was simply not convenient. We did however like the larger fridge. Our number one complaint was the condition of the carpet in the room. It felt sticky when walking on it barefooted and looked like it hadn't been cleaned in a very long time. The dark stains were something anyone would not want to be around.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Checked into the room and immediately checked back out after seeing the room. The room was not clean, used razor and hair in the shower, bugs all over the place. Spoke to Chas about the room conditions, there was nothing the hotel could do. The hotel would not allow a room transfer or refund, hotel staff stated they didn't speak to me about the room condition which is not true. Luckily Hotels.com was able to refund some of the money due to this, but we are still out a lot of money and had to pay for another hotel room elsewh... read more
Business response:
Dear Courtney, thank you for sharing your experience with your review. We apologize your stay was less than perfect. Your experience is not representative of our usual performance, and your accommodations not up to the standards you deserved. We appreciate you bringing this to our attention and we are sorry to learn our staff was not more empathetic to your concerns. We always encourage our guests to reach out to the booking agent to handle any requested refunds and we are happy to learn a refund was processed for the disapp... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,002 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.