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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was decent only due to the last minute accommodations. A few things dissatisfied with the room- some of the lamp/lights did not work, there was a stain on the bed sheets that I had to put my own belongings on top of the bed sheet where the stain was in order to lay down. One of the towels also had hair on it so I didn't shower on my stay there.
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience with the bedsheets and towels and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the lamps/lights have been shared with the maintenance team to fix it immediately. We value your feedback and hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
WiFi was out one day in the entire building. Staff was unwilling to accommodate. There really isn’t a lobby space where people can work if their flight is in the afternoon after check out. Staff unwilling to do a later check out. I didn’t check in until midnight and only stayed one night. Ended up checking out at 6am and going to a Starbucks to finish working due to no WiFi. Won’t stay there again.
Business response:
Thank you for the review. We apologize for the difficulties you had with our wifi service and regret that we could not make it up to your satisfaction. We have shared your feedback with the appropriate teams to tackle such situations more diligently going forward. We hope you will stay with again and give us another opportunity to provide you with the experience you deserve. Thank you! Sincerely, Hotel Management
Uncomfortable Hotel was dirty even lobby, the bed was hard and the furniture in room is old and damaged
Business response:
Thank you for being our guest and providing your feedback. We apologize that our accommodations fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so t... read more
DO NOT STAY HERE I don't know why I thought, from the pictures this was a somewhat nice place to stay. This place is disgusting, old and musty. I had no idea it was this bad, the worse place I ever stayed. If I wasn't so absolutely exhausted from my travel I would have left immediately rather than sleep in this nasty place. It should be condemned. I felt I paid too much money to stay here and want a refund.
Business response:
Shirley, thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Horrible, definitely deserve a refund. Horrible stay, the sheets were not clean, the bed was in no way comfortable and the pillows as well. I tossed and turned all night. The barking dog down the hall didn’t help either. By far one of the worst stays EVER.
Business response:
Michael, thank you for reviewing your stay. We are sorry for the cleanliness issue you encountered and apologize about the dog barking. We have taken note of your review and have shared it with the housekeeping as well the front desk team so that we can improve our future guests’ experience. Regarding the charges, please feel free to reach out to our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Since... read more
Staff is far from friendly and do expect any service ever! Room never cleaved, breakfast is crap and they run out and bring all your dirty towels to be exchanged. If you need anything good luck you’ll wait and wait and they won’t bring to you. I will not return.
Business response:
Mike, thank you for choosing us. We are sorry you did not expereince the best from our staff. Your feedback will be shared with the appropriate team members to improve our service going forward. Also, we regret the inconvenience you experienced due to the shortage of our grab-and-go breakfast. We are reviewing this situation with our staff to ensure these items are always well-stocked. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a m... read more
Twilight Zone The place has a lot of Transits hang around, some living there. The was red hair on my towel, and I change towel only to find more red hair. It was very loud there, people arguing in the hall late night. I just didn't know it had gotten that bad in the area. I won't stay there ever again. The person at the front desk was kind and tried to make me comfortable.
Business response:
Anthony,thank you for being our guest and providing your feedback. We apologize for the disturbances from other guests and for the cleanliness issues you encountered during your stay.Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. On a positive note, we are happy you liked our courteous associates. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.