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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting It was an extended stay featuring no utensils. Our room had a fridge & stove, but no pots, pan, forks, paper towel, etc. Even the blow dryer was missing from the holder! I was too afraid to shower because the curtain rod looked like it was ready to fall off the wall & the kitchen sink did not appear to have been cleaned before our arrival. Never again!
Business response:
Thank you for your review. We apologize for the issues in your suite. We are working with the housekeeping and maintenance teams for review and action. Please know, kitchenware and hairdryer for your suite are kept and available at the front desk upon request. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
My reservacion was for one bedroom with 2 queen beds and it was just one bed and an old sofa 😫😫 reallly bad 😡😡😡😡😡
Business response:
Thank you for reviewing our hotel. We're sorry our hotel was overbooked and unable to accommodate you in the room you booked. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please be assured that we’re investigating what went wrong in your instance, and we are taking measures to prevent such scenarios from happening again in future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
I cancelled my reservation a week before my trip (cancelled because a business meeting got rescheduled) and on the night of my check in, I was charged for my room. Never going to use expedia again (as well as my company)
Dissappointed in property Room was not cleaned.. Bathroom shower had to be cleaned TV had fingerprints and sticky substance on it. Floor was also Sticky. Stains on lamp shades - dirty window ledges. Top blanket and middle blanket and pillowcase on bed by door smelled - we couldn't use them. They made a use a debit card instead of a credit card. We arrived after 4pm (check-in 3:00PM and had to wait for desk clerk to go to rooms. No way was my room cleaned - I think they made up used bed and straightened up. Never in my travel... read more
Business response:
Thank you for the review about your recent stay. We apologize for the cleanliness issues you encountered. Our promise to our guest includes a commitment to providing a clean, fresh environment, so we regret the inconvenience you had while here. Thank you again, and we hope to have the chance to make it up to you in the future. Sincerely, Hotel Management
There was a trash bag and empty shampoo container in the shower. Very disappointed
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that it did not happen during your stay. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
Didn't stay there. It was dirty & discussing. Stayed at a resident inn by Marriott & paid 4 times as much. I expect to be refunded my costs. Please respond
Business response:
Dear Thomas, We regret the unfortunate arrival to our hotel and that we were unable to ensure the clean and comfortable stay you deserved. We would appreciate additional information from you so we may properly investigate and follow up on the desired refund. We look forward to speaking to you and regaining your trust in the brand and our hotel. Sincerely, Hotel Management
one of the horrible places that I have visited, the old man that checked us in was a horrible guy and his behaivor with us was not hosbital or friendly
Business response:
Thank you for your review and for choosing to stay with us. We are sorry for the disappointing stay and regret the inconvenience it caused. We also apologize for your disappointment with one of our associates and have shared your feedback with our team, and steps have already been taken to ensure these mistakes does not repeat in the future. Thank you again, and we hope to have a second chance to make it up to you in the future. Sincerely, Hotel Management
Falta de limpieza en las habitaciones. Hay cucarachas.
Business response:
Turista, thank you for taking the time to review our hotel. We were disheartened to read about the cleanliness issues you experienced, and we hope you will accept our sincerest apology for what transpired. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will consider and give us another chance to prove that we are committed to providing outstanding accommodations. Sincerely, Hotel Management.
Once was more than enough My stay at this hotel was to have a quiet environment to prepare a paper fir school. When I arrived noticed a hair on the toilet and immediately went to the dollar store to purchase cleaning products. There were white staibs on the chair to the desk so I covered the entire chair with paper towels to sit on it. I also slept, for one hour, with my clothes on. Showered with shoes on and left several hours before check out. I will never visit there again!
Business response:
Darlisa, we sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.