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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing. Very disappointing. The coffee pot leaked over. Had a smokung room no ash trays. Gave me sugar contaner. Will never stay there again
Business response:
Thank you for reviewing your stay. We are sorry for the issue you encountered and regret the inconvenience it caused. We have made a note of your feedback and shared it with the appropriate team so we can improve our future guest's experience. We hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
not at all like the picture the place was a dump.the room had not been up dated since the hotel was built. I would never stay there again.
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
This was the first and last time that I will stay at a Extended Stay America anywhere, I didn't know that I was to ask for a toaster and coffee pot for the room I think I should have been told that when I checked in. I didn't like the idea of taking the dirty towels downstairs before they would give my any clean ones. I had put a pie in the refrigerator and when I got up on Saturday morning the pie was frozen and had ice on top of it. I got up in the middle of the night to go to the bathroom and there was a large puddle of w... read more
Business response:
Carolyn, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Cuándo llegué a la habitación el baño tenía orina en la tapa, la ducha se acumulaba el agua y no bajaba. El cuarto tenía olor a humedad. Si querías cafetera tenías que pagar un costo adicional.
Business response:
Michelle, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to prov... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Bad customer service Bad experience , they give me handicap room and they don’t want me to exchange , and they don’t want refund my money
Business response:
Elvin, thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice and for the poor service provided by our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your both's trust and earn your highest marks in the near future. Sincerely, Hotel Management
Not a good stay. Everything looks old. Nothing makes me want to stay again.
Business response:
Thank you for choosing to stay at our hotel on your recent trip to our area. We are so sorry we provided you with inferior service and inconvenienced you in any way. Your comments have been shared with our team, and we are taking appropriate measures to ensure these issues are not repeated. Thank you for taking the time to bring these to our attention. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
This place was disgusting. Couldn’t even breathe in the room with the smell of old smoke. I didn’t realize when I booked I was assigned a smoking room or I wouldn’t have accepted. This should be in bigger writing. They couldn’t give me a different room as they said they were booked. No refund either, Had to rebook another Hotel at twice as much money. Very Leary to Expedia for Hotels again!
Business response:
We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,002 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.