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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked into the room and immediately checked back out after seeing the room. The room was not clean, used razor and hair in the shower, bugs all over the place. Spoke to Chas about the room conditions, there was nothing the hotel could do. The hotel would not allow a room transfer or refund, hotel staff stated they didn't speak to me about the room condition which is not true. Luckily Hotels.com was able to refund some of the money due to this, but we are still out a lot of money and had to pay for another hotel room elsewh... read more
Business response:
Dear Courtney, thank you for sharing your experience with your review. We apologize your stay was less than perfect. Your experience is not representative of our usual performance, and your accommodations not up to the standards you deserved. We appreciate you bringing this to our attention and we are sorry to learn our staff was not more empathetic to your concerns. We always encourage our guests to reach out to the booking agent to handle any requested refunds and we are happy to learn a refund was processed for the disapp... read more
This hotel was run down and smelled of cigarette smoke, even though it was supposed to be smoke free. The rooms were not very clean.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the cleanliness compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your feedback and we hope to welcome you back in the future. Sincerely, Hotel Management
Urine odor; uncleanliness; looked unsafe; did not check in.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Right from the entrance, it smelled like cigarettes and marijuana. our room looked nice and was well organized but everything smelled so bad, especially the towels and blankets. A/C did not work and I wasn't able to sleep most of the night because I felt gross laying on the bed. I will never stay at this hotel again, next time I will pay a few extra bucks to stay at a better hotel.
Business response:
We apologize for the smoke smell you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Please note, we have alerted our maintenance team about the shower and air-conditioni... read more
This location is very dated. It just doesn't feel very clean and the fleece blanket on the bed has hairs on it. The room has a funky smell as well. I'm not sure what breakfast is like just yet, but I'm sure it will not make up for the room itself. I option to shower in the morning because I feel like I need to after amston in this bed. If I hadn't already prepaid I would have left ;alas, it's 11pm and I just need somewhere to stay for 7 hrs. So yourself a favor, pay a few extra dollars and stay down the street somewhere else... read more
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.