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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were extremely disappointed with this property it wasn't any supposed to be the breakfast was well, there really wasn't a breakfast we did not get our trash taken out we did not receive clean towels when I checked out and mention this they told me when I checked in they told me they had a towel exchanged and I had to take out my own trash which is not what I was told there's no ice vending machines at this hotel either we will never stay at this property again or at any other extended stay absolutely horrible
Business response:
Thank you for choosing to stay with us. We apologize for the inconvenience you had due to our housekeeping policy and for not meeting some of your expectations. Please know our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. Also, every room has a full-size refrigerator which includes ice trays for our guests’ convenience, and th... read more
Very terrible experience. When I arrived I waited 20-30 minutes for a desk again. When he arrived he overwhelmed me with all the amenities they didn’t have. In the room, the bathroom was dirty as well as the white bath towels. They didn’t come the next morning to replace the towels for clean the room linens. When I inquired with the front desk, i was told to bring my old towels down and I would get more. Overall the property was not kept.
Business response:
It was disappointing to read your comments concerning your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be taking proper action to ensure a more pleasing experience for every guest entering our doors. Thank you again for your constructive feedback, as this helps us to improve the experience for future guests. We hope you will consider giving us a ... read more
Arrived late did not see much of property exterior. Sink and tub drains clogged and shower curtain rod barely hanging on wall.
Drunks next door we’re loud in Neil 4 am
Business response:
Gary, thank you for being our guest. We are sorry your stay was impacted due to the noise issue. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in a disturbance. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
The unit was tired. The fact that the kitchen had absolutely no supplies was a turn-off. Even though some items were available from the front desk, it was simply not convenient. We did however like the larger fridge. Our number one complaint was the condition of the carpet in the room. It felt sticky when walking on it barefooted and looked like it hadn't been cleaned in a very long time. The dark stains were something anyone would not want to be around.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.