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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible services and smells like garbage !
Business response:
Dear Maria, Thank you for your feedback. We're genuinely sorry to hear about your experience. Addressing cleanliness and service is a top priority for us, and your comments will be taken seriously. We apologize for any inconvenience you faced and hope to have the opportunity to provide a more pleasant stay in the future.Sincerely,Hotel Management
The whole property smells bad. Even the room was smells weed. So I had to check out after 40 minutes of my check in.
Business response:
Dear Ibrahim, Thank you for sharing your experience. We regret to hear about the odor issue you encountered. Your feedback is invaluable and will be addressed promptly to improve our environment. We apologize for any inconvenience this caused and hope you will consider staying with us again for a more pleasant experience.Sincerely,Hotel Management
AC didn’t work and was promised a refund and then didn’t get one. Never offered a new room, sent maintenance and all he did was unplug it and plug it back in and left. I could have done that. Terrible experience, got zero sleep cause I was roasting.
Business response:
Dear Ashlee, Thank you for sharing your experience. We are sorry to hear about the issues with the AC and the inconvenience you faced. This is not the standard of service we aim to provide. We apologize for the lack of follow-up and for not addressing the issue promptly. Your feedback is invaluable, and we appreciate your patience as we work to improve our service. We hope you might reconsider staying with us in the future.Sincerely,Hotel Management
Entire hotel in disrepair.
Business response:
Dear John, Thank you for your feedback. We deeply regret that your experience was affected by the condition of the property. Maintaining a high standard of quality is important to us, and we are addressing these concerns with our maintenance team to ensure improvements are made. Your input is valuable, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
El recepcionista que me recibió no fue muy amable , al llegar me genero inseguridad porque habían 2 personas que viven en la calle en toda la entrada del hotel , el TV no servía y se fue la luz en casi toda la habitación, solo prendía una luz
Business response:
Dear Maria, Thank you for your feedback. I apologize for the issues you encountered during your stay. It's concerning to hear about the reception experience and the problems with the TV and power in your room. We’re committed to creating a welcoming environment and addressing any maintenance issues promptly. I will ensure your feedback is shared with the team to improve our service and facilities. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Smelled like Marijuana in the building. Other than that we were happy
Business response:
Dear jacinto, Thank you for your feedback. We’re pleased to hear that you were happy with your stay overall. However, we apologize for the issue with the marijuana smell. We take such concerns seriously and will address this with our team to ensure a more comfortable environment for all guests. Your feedback helps us improve, and we hope to welcome you back for an even better experience.Sincerely,Hotel Management
Smelly and dirty room. Towels were stained. I checked out the same night. I felt so uncomfortable, I could not sleep there
Business response:
Dear Sharon, Thank you for sharing your experience. We sincerely apologize for the condition of your room and the towels during your stay. Your comfort is our priority, and it is concerning to hear that we fell short of providing a clean and welcoming environment. We appreciate your feedback, as it will help us address these issues with our team to ensure a better experience for future guests. Thank you for bringing this to our attention.Sincerely,Hotel Management
Friday night, Definitely not worth 184 the night! Breakfast: Packets of Oatmeal! Dirty hallways, elevator. Room clean, beds bellow average kitchen had absolutely no utensils cup pots… had to call and go back down to lobby and carry up what they gave which was only two forks, coffee cups, plates no pots or spoons or bowls
Business response:
Dear Sergio, Thank you for your feedback regarding your recent stay. We understand your disappointment with the breakfast options and the cleanliness of the hallways and elevator. We also note your experience with the kitchen utensils and apologize for any inconvenience this may have caused. Our goal is to provide a satisfactory experience for all guests, and your insights will help us improve our services. We appreciate your comments and hope for the opportunity to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 2,995 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.