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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yve staff is rudr and nasty
Business response:
Dear John, We appreciate you bringing your experience to our attention, as guest satisfaction is a top priority for us. We sincerely apologize for the behavior of our staff, as it does not reflect our commitment to providing a welcoming atmosphere. Your comments will be shared with our team to ensure we make the necessary improvements. We value your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Room’s door wouldn’t open. Electricity was jumping after 10-15mns. Don’t go there even if that’s the only you can afford. Trust me
Business response:
Dear Ibrahima, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced with the room door and electrical concerns during your stay. This is not the level of service we strive to provide, and we understand how frustrating and inconvenient this must have been for you. Your safety and comfort are our top priorities, and we are taking your comments seriously to ensure that our maintenance team addresses these issues promptly. We appreciate your feedback and hope you’ll consider staying ... read more
沒有早餐，只有自助麥片，每人一包。要自己帶上房間吃。
Business response:
Dear Guest, We are sorry our complimentary breakfast did not meet your expectations. Your valuable feedback will be shared with the appropriate leaders to ensure they understand our guests' wishes regarding breakfast choices, which assists them in determining future options. Thank you for taking the time to provide this feedback; we genuinely appreciate it. We hope to host you again whenever your travels bring you to the area, allowing us to provide a more enjoyable experience.Sincerely,Hotel Management
I wouldn’t return
Business response:
Dear Charles, Please accept our sincere apologies for not meeting your expectations. We aim to provide an exceptional and memorable stay for all our guests and regret falling short in your case. We truly appreciate your business and value you as a guest. While we know this stay did not fulfill your needs, we hope for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Ok Viemos para a maratona de Chicago, queríamos um lugar para ficar mas os valores estavam muito altos. O hotel é ok, pelo preço que pagamos sabíamos que não seria incrível! Cama ok, lençóis e toalhas limpos e cheirosos. Mas no geral o hotel é sujo, tapete encardido, chão sujo, cheiro forte de cigarro. Como só dormíamos, foi ok. Deu pra ficar. Não tem café da manhã, é só café e umas barrinhas de cereais. Wi-Fi é boa, eles tem máquina de café e oferecem talheres pra comer no quarto.
Business response:
Dear Bruno, Thank you for staying with us and sharing your comments. We are glad you found our accommodations comfortable and appreciated the clean bed linens, towels, and amenities provided. However, we are truly sorry for the cleanliness concerns you mentioned and the disruption caused by cigarette smoke. While smoking is permitted in designated areas, it should never impact our non-smoking guests, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to help prevent these issues i... read more
Had to sit in lobby for 2 hours for room while staff was talking amongst themselves. I could not get WiFi password from receptionist until room was ready
Business response:
Dear Philip, Thank you for sharing your experience. We sincerely apologize for the delay you encountered during check-in and for the inconvenience of not receiving the WiFi password while you were waiting. This is not the level of service we strive to provide, and we understand how frustrating this must have been. Your feedback will be discussed with our team to ensure a more efficient and attentive process for our guests moving forward. We value your input and are committed to improving the guest experience. We hope to have... read more
Property needs an update. Carpets in hallways are dirty and worn. Counter in kitchen area worn and coming apart.
Business response:
Dear Troy, Thank you for sharing your feedback with us. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We understand your frustration and welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Sincerely,Hotel Management
Dingy, stained, and smelly I’ve stayed at other hotels by extended stay that were in much better condition. This hotel was dingy and the carpets were horribly stained, bed was very hard, pillows were flat, and the room smelled of crayons. The morning consisted of being greeted with the neighborhood sex worker. Very sketchy, would not recommend.
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.