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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty bathroom and dirty towels on the bathroom floor. Dirt under furniture. 5 outlets were inoperable. Street level Windows open upon arrival. Entry door frame was bent and loss and deadbolt would not engage. Loose toilet seat unable to be tightened. Coffee maker supplied didn’t work. They said they were low on kitchen supplies no silverware. Staff was ordering pizza in cell phone while we were waiting to check in.
Business response:
Dear Denise,We are deeply sorry for the issues you experienced. We understand how frustrating and disappointing it must have been for you. Your feedback is valuable to us, and we want to assure you that we are taking it very seriously. We will make sure to address the issues you raised with our team. We also recognize that the service you received from our staff did not meet our usual standards, and we will take appropriate measures to prevent this from happening again. Your feedback is appreciated, and we hope you will give... read more
I will never stay at an Extended Stay again. I know there is a different level of quality to expect at the discounted price. But this place was awful. The first staff member we engaged with was polite, but the second was extremely rude and seemed like it was a nuisance to ask for a new room key because the one he gave me didn't work. The room was dirty, the entire place smelled awful and was clearly not maintained. The room reeked of cigarette smoke. The carpet in the hallway was disguising, with stains coming out of every r... read more
Business response:
Dear Guest,Thank you for sharing your concerns. We sincerely apologize for the disappointing experience you had at our hotel and regret not meeting your expectations. Please know that we take hygiene and sanitation very seriously and we hold ourselves to the highest standards. The issues you described fall short of our usual standards, and we will be addressing them with our housekeeping team immediately. We want nothing more than to provide our guests with an outstanding hotel experience. We would like to regain your trust,... read more
Péssima estadia neste hotel. A estadia foi terrível. Ao chegar no hotel para fazer o check in, tive vários problemas com os 3 quartos alugados, pois tínhamos alugado 3 quartos com 2 camas de casal em cada quarto, e o atendente do hotel informou que só tinham quartos disponíveis com 1 cama de casal. Tivemos também problemas no quarto, pois a luz apagava a todo momento por queda de energia, a geladeira não gelava. Por fim, ao irmos para o café da manhã, fomos informados que o café era um muffin de chocolate com café, enquanto ... read more
Business response:
Dear Leonardo, Thank you for sharing your feedback regarding your recent experience. We sincerely apologize for the challenges you encountered during your stay, particularly with your room arrangements and the issues with the refrigerator. We understand how disappointing it is when expectations are not met, especially regarding breakfast options. Your insights are invaluable, and we will address these matters with our team to improve our services. We hope you will give us another opportunity to make your next visit with us p... read more
Avoid at all Measures The room was not clean upon on arrival. We were told that the room was cleaned and ready. However, we noticed a faint smell with what appeared to be mold in the bathroom and around the AC Unit. Outrageous condition.
Business response:
Dear Guest, Thank you for sharing your experience. It's concerning to hear about the issues you encountered with the room's condition. We understand how unpleasant it must have been to find cleanliness and maintenance below expected standards. Guest comfort and a clean environment are top priorities, and your feedback will be used to address these matters with our team immediately. We sincerely regret the impact this had on your stay and appreciate your input, which helps us make necessary improvements.Sincerely,Hotel Manage... read more
Liked: The proximity to Midway. Semi quiet. Disliked: Poor check in service. Unsanitary rooms. Expensive for the quality. Every stick of furniture is dirty and broken. Ghetto.
Business response:
Dear David, Thank you for your feedback. We’re pleased to hear that you found the location convenient and appreciated the overall quiet atmosphere. However, we regret that other aspects of your stay were unsatisfactory. We will review the cleanliness and condition of the room with our team to ensure improvements are made. Your experience with the check-in process is also noted, and we will address this internally. We appreciate your comments as we strive to provide better service.Sincerely,Hotel Management
Our room and the hotel were just dirty in general. Our room was musty, dusty and smelly. It looked like they didn’t even vacuum, didn’t clean the tub or care to change the bed sheet. The room we stayed in included a kitchen but there’s no pots, pans, utensils, plates or cup… what’s the point of having a kitchen if it’s bare and nothing is provided? The bed sheet was yellow on the right side. Staff at the front said if we want new towels to bring our old ones to the desk. Overall, I wouldn’t stay here again. It was awful and ... read more
Business response:
Dear Acienda, Thank you for your feedback. We apologize for the cleanliness issues and the lack of kitchen supplies you encountered. This is not the experience we aim to provide, and we’re addressing these concerns with our housekeeping team to ensure improvements. We also understand the inconvenience of having to request new towels and will review our service procedures to better meet our guests' needs. We appreciate your input and hope you’ll give us another chance in the future.Sincerely,Hotel Management
The room was very dirty. There was black long hair everywhere as if the girl from the ring stayed in the room before us. The bottoms of my sock were black after walking on the floors for all of 5 min. The counter tops had stains and crumbs on them as if they were never cleaned. The nightly staff was nice, but the morning staff were rude. I stayed here because I was going to a festival near by at SeatGeek stadium. I would avoid this hotel unless there is absolutely no other choice
Business response:
Dear Louis, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered and for the poor service from our morning staff. This is not the standard we strive for, and we are addressing these concerns with our housekeeping and front desk teams to ensure improvements. We appreciate your comments and hope you’ll consider staying with us again for a better experience. We look forward to welcoming you back. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.