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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Service was excellent but the room itself was in poor condition. The kitchen area had nothing and what was in the room was worn out.
Business response:
Dear Maria, Thank you for your feedback. We are pleased you had a positive experience with our service. However, we regret that the condition of your room and the kitchen area did not meet your expectations. Your comments are valuable and will be shared with our team to help us make necessary improvements. We hope to offer you a better experience in the future.Sincerely,Hotel Management
Upon check in, we were told we were going to have to take care of our own trash, there was no housekeeping for our short of a period of stay, and we needed to "exchange" our towels for new ones each day. My partner had asked for a restroom, as we had a long journey and he couldn't wait for the check in to be complete. He was told there were no public restrooms, and was told he needed to wait to get into the room. We then got into the non-smoking room that reeked of cigarettes. We determined at that point, we couldn't stay in... read more
Business response:
Dear Jessica, We regret to hear about the inconvenience you experienced. It is disappointing that your stay was not as expected, especially concerning housekeeping policies and the room's condition. We strive to maintain a welcoming environment, and it is concerning to learn that you felt uncomfortable. Your feedback is invaluable and will be addressed to ensure improvements. We appreciate your understanding and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
I am not happy with the service
Business response:
Dear Bezualem, Thank you for sharing your feedback. We sincerely apologize for not meeting your expectations during your stay. Your experience is important to us, and we regret any inconvenience you encountered. Please know that we are committed to improving our services and addressing any concerns raised by our guests. We appreciate your insights and hope you might consider giving us another opportunity to provide you with a more satisfying experience in the future.Sincerely,Hotel Management
Not as advertised First of all I’m pretty sure this is not a hotel at all but an apartment complex. There did not appear to be any travelers there despite its proximity to Midway airport. The pictures on the website did not at all approximate the room we got. Neither did the “breakfast.” When I went down to get the food there was nothing there so I asked at the front desk. The woman handed me a NutriGrain bar and a muffin. I had to sign a waiver stating k would not have a party or smoke any substance while staying there. The... read more
Business response:
Dear Rachel, Thank you for sharing your experience. We apologize for any confusion regarding our accommodations. While we strive to provide accurate representations on our website, we understand your disappointment if expectations were not met. We apologize for the breakfast oversight and noted the need to improve our offerings. Your feedback on ventilation and odor in the hallway is valuable and will be addressed promptly. Please accept our apologies for any inconvenience caused by the waiver requirement. We appreciate your... read more
The hotel was not very clean. The smell of cigarette smoke permeated the hallways and my room, although it was supposed to be a non smoking hotel. The room was dingy & dated.
Business response:
Dear victoria, Thank you for bringing these issues to our attention. We sincerely apologize for the lack of cleanliness and the pervasive smoke odor you encountered during your stay. Our aim is to provide a fresh, welcoming environment, and it is clear we fell short. We are addressing these concerns with our team to ensure improvements are made. Your feedback is invaluable in helping us enhance our services. We regret any inconvenience this may have caused and appreciate your understanding. We hope to welcome you back in the... read more
Bad experience The hotel smelled upon entry! The room had an order. The police was called to the hotel, because some drug addicts were nearly fighting in the doorway of the hotel. I would like a refund.
Business response:
Dear Jerry, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
Shower curtain was not wide enough couldn't enjoy my shower Bathroom smell like pee by the tub floor was dirty and refrigerator was leaking
Business response:
Dear Tiffany, Thank you for being our guest. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the shower curtain, cleanliness of the bathroom, and refrigerator issue is deeply concerning. This does not reflect the high standards we strive to maintain. We are addressing these issues with our housekeeping and maintenance teams immediately to prevent similar occurrences in the future. Your comfort and satisfaction are our top priorities, and we appreciate your feedback as it... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 2,996 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.