Extended Stay America - Chicago - Midway

Business response:

Dear Kevin, Thank you for being our guest. We sincerely apologize for your disappointing experience during your recent stay. Your feedback regarding cleanliness, TV functionality, and lack of hot water is unacceptable and does not align with our standards. Please accept our sincerest apologies for the inconvenience you endured. We are addressing these issues urgently with our maintenance and housekeeping teams to prevent such occurrences in the future. We value your feedback and hope you reconsider staying with us again in t... read more

Business response:

Dear Hatya, Thank you for taking the time to share your experience. We apologize for the discomfort caused by the air conditioning and the smell in your room, as well as the issues with the hot water and lack of hair conditioner. It's clear we missed the mark in providing you with a thoroughly satisfying stay. We also understand your disappointment with our breakfast offerings. Our intention is to offer convenience with in-room cooking facilities, but we realize this may not meet everyone's expectations. We're continually wo... read more

Business response:

Dear Guest, We apologize for the inconvenience you experienced with the room amenities. Our goal is to provide a fully equipped and comfortable stay, and we regret that we fell short in your case. As extended stays, most of our guests prefer to bring their own toiletries; however, we do provide these essentials, including kitchenware, at the front desk upon request. We strive to communicate this upon arrival and apologize if this was not being conveyed during check-in. We appreciate your positive feedback about the parking. ... read more

Business response:

Dear Rachel, Thank you for taking the time to share your experience. We apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standard, and we regret the inconvenience or discomfort caused. Please know that we take your feedback seriously and will address these issues with our housekeeping teams to ensure thorough cleaning before assigning our guests. Your comfort and satisfaction are our top priorities, and we apologize for falling short of your expectations. We hope you'll c... read more

Business response:

Dear William, Thank you for choosing us. We value your observations and apologize for not meeting your expectations with our complimentary grab-and-go breakfast. We take cleanliness very seriously. Rest assured, we're addressing this matter promptly with our teams for future enhancement. Thank you for bringing this to our attention, and we hope to exceed your expectations on your next visit.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for being our guest. We regret to learn that your experience fell short of expectations. We strive to provide a satisfying experience for all guests and regret that we fell short in this instance. We appreciate your feedback and hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management