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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room has a bad smell and tha bathroom was not clean.
Business response:
Dear Guest, Thank you for sharing your experience. Guest comfort and cleanliness are very important, and it's disappointing to hear that the room did not meet expectations in these areas. Your comments are valuable, and they will help us to better address any concerns. We hope for an opportunity to provide you with a much more pleasant stay in the future.Sincerely,Hotel Management
The floor was sticky. I went out and literally bought a swiffer to clean the floor because they do not allow guests to use anything besides a broom. The ladies working at this hotel is what made this experience. Other than that, wouldn't stay here again. How are you going to put me a in a NO SMOKING room and you walk in and it smells like cigarettes. Be so for real.
Business response:
Dear Judith, Thank you for your feedback. We appreciate your kind words about our staff. We understand the importance of a clean environment and apologize for any inconvenience you encountered. Your comments will be used to enhance our service and maintain high standards. We hope to have the opportunity to offer a more comfortable stay in the future.Sincerely,Hotel Management
Check into the room went to the room there were ants on the night stand. Trash was in the room, towels were dirty. Semen on the wall and makeup on the chair. I checked out in 15 mins and went somewhere else
Business response:
Dear Guest, Thank you for your feedback. We deeply apologize for the unacceptable condition of your room. This is not the standard we strive for, and we are addressing these serious cleanliness issues with our housekeeping team immediately. We understand your frustration and regret that you had to leave. Your feedback is crucial in helping us improve, and we hope you’ll consider staying with us again in the future. We look forward to welcoming you back under better circumstances. Sincerely,Hotel Management
Outside of the property was better than the inside. My room had hair in the toilet, bathtub, and the bed. All of this before I sat my bags down. Ants were crawling all over the floor at night..My wife and I had to sleep in our clothes and shoes. It was a terrible experience….If I wasn’t there from out of town I would have drove back home that night.but trust me I was out at 7am. Overall I tried to forget the entire experience but since you want a review here it goes.
Business response:
Dear Guest, Thank you for sharing your thoughts. It's concerning to hear about your experience with the cleanliness and the unwelcome pests in your room. We strive to maintain a high standard and regret that this was not reflected during your stay. Your feedback is valuable, and we are committed to addressing these issues to improve our accommodations. We hope for an opportunity to provide a better experience in the future.Sincerely,Hotel Management
Bad experience Very bad experience , unsafe area to stay , dirty hotel smell , very bad , elevator was blocked by luggage’s trolley , used toilet paper in the bathroom , unclean bathroom , poor breakfast.
Business response:
Dear Dani, Thank you for sharing your concerns. We sincerely apologize for the issues you faced during your stay, including the cleanliness, blocked elevator, and the condition of the bathroom. It is disappointing to hear that these aspects affected your experience. Your feedback is important, and we will take immediate steps to address these matters and improve the quality of our accommodations and services.Sincerely,Hotel Management
The place was worn down, dirty and looked like a prison. Pictures on their site weren’t accurate
Business response:
Dear Julie, Thank you for sharing your feedback. We regret that your experience did not meet your expectations. We strive to maintain our property to high standards, and it’s disappointing to hear about the issues you encountered. Your comments about cleanliness and the condition of the property are concerning and will be addressed with our team. We apologize for any discrepancy between the website images and the actual condition of the hotel. We appreciate your input as it helps us improve our services.Sincerely,Hotel Manag... read more
Never again Booked last minute, got there and the smell of Weed was through out the lobby, the floor I was given had at least 2 dogs the room had not been cleaned properly as items the previous guest had was still there, the Chair in the room was broken. VERY DISSAPOINTING!!!!!!!! It should have felt like home but it didn't feel like a dorm room
Business response:
Dear Verma, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. We will also address ... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.