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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly Room & loose toilet When I first made my reservation I required a room with sofa sleeper however was advised upon my arrival that a different room without sofa sleeper was given to me upon arrival I asked for some add towels as I had traveled quite a ways however I was advised that I’d need to use the towels I had and them bring them back downstairs then I could receive additional towels not to mention my room didn’t seem very clean could smell that a pet had been in the room was not fresh at all, and I advised that t... read more
Business response:
Dear Gerrod, Thank you for taking the time to share your experience. We sincerely apologize for the multiple issues you encountered and for the frustrations caused during your stay. Also, we are sorry we could not provide you with the room type you requested and our breakfast did not meet your expectations. Regarding your cleanliness issue, please know we work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suite... read more
Laziness First they told me I had to take my own trash. Then instead or giving me a bill at the end of my stay they demanded that I put my card on file with them "in case there were extra" charges. Took my shoe's off walked from the bed to the bathroom twice and my feet were legit black. Will never go back there again I'll sleep in my car first.
Business response:
Dear Guest, Thank you for sharing your concerns. It is disheartening to learn about your experience during your stay. We strive to maintain high standards of cleanliness and service, and it seems we fell short in your case. Your feedback regarding the policies and cleanliness will be taken seriously and addressed with our team. We appreciate your insights and sincerely apologize for the inconvenience you faced.Sincerely,Hotel Management
Absolutely disgusting! This place was absolutely disgusting! I have never stayed in a hotel that smelled so bad. I couldn’t even walk into the hallway without a stench. They did not have any extra towels when I asked for some, you also had to ask for extra bedding which they did not have either. I need something close to the airport for an early flight and I will never do this again.
Business response:
Dear Jamie, We're sorry to hear your stay was disappointing. Ensuring a pleasant environment is a priority, and it's concerning that this was not your experience. We understand how important it is to have the essentials available, especially before a flight. Your feedback is valuable and will be used to address the issues mentioned. Thank you for sharing your experience.Sincerely,Hotel Management
Horrible services and smells like garbage !
Business response:
Dear Maria, Thank you for your feedback. We're genuinely sorry to hear about your experience. Addressing cleanliness and service is a top priority for us, and your comments will be taken seriously. We apologize for any inconvenience you faced and hope to have the opportunity to provide a more pleasant stay in the future.Sincerely,Hotel Management
The whole property smells bad. Even the room was smells weed. So I had to check out after 40 minutes of my check in.
Business response:
Dear Ibrahim, Thank you for sharing your experience. We regret to hear about the odor issue you encountered. Your feedback is invaluable and will be addressed promptly to improve our environment. We apologize for any inconvenience this caused and hope you will consider staying with us again for a more pleasant experience.Sincerely,Hotel Management
AC didn’t work and was promised a refund and then didn’t get one. Never offered a new room, sent maintenance and all he did was unplug it and plug it back in and left. I could have done that. Terrible experience, got zero sleep cause I was roasting.
Business response:
Dear Ashlee, Thank you for sharing your experience. We are sorry to hear about the issues with the AC and the inconvenience you faced. This is not the standard of service we aim to provide. We apologize for the lack of follow-up and for not addressing the issue promptly. Your feedback is invaluable, and we appreciate your patience as we work to improve our service. We hope you might reconsider staying with us in the future.Sincerely,Hotel Management
Entire hotel in disrepair.
Business response:
Dear John, Thank you for your feedback. We deeply regret that your experience was affected by the condition of the property. Maintaining a high standard of quality is important to us, and we are addressing these concerns with our maintenance team to ensure improvements are made. Your input is valuable, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
El recepcionista que me recibió no fue muy amable , al llegar me genero inseguridad porque habían 2 personas que viven en la calle en toda la entrada del hotel , el TV no servía y se fue la luz en casi toda la habitación, solo prendía una luz
Business response:
Dear Maria, Thank you for your feedback. I apologize for the issues you encountered during your stay. It's concerning to hear about the reception experience and the problems with the TV and power in your room. We’re committed to creating a welcoming environment and addressing any maintenance issues promptly. I will ensure your feedback is shared with the team to improve our service and facilities. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.