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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty, and front desk just handed me a broom and dust pan! Hallway smelt like weed!
Business response:
Dear Michelle, Thank you for your feedback. We sincerely apologize for the unsatisfactory condition of your room and the inconvenience caused by the odor in the hallway. Providing a clean and comfortable environment is our priority, and we regret falling short of your expectations. Immediate action is being taken to address the cleanliness issues, and measures are being implemented to prevent similar incidents in the future. Your feedback is invaluable, and we hope for the opportunity to provide a more pleasant experience du... read more
First and foremost I reserved a king size room earlier in the day only to check in and receive a queen studio room. Then myself and partner go to the room and there were huge red stains all over the floor the end table was scuffed up and dusty looking and overall did not appear to be clean. I went back down stairs where Ashley was not and myself and two other guests who were checking in just stood around for about ten minutes. I complained about the room and went from 221 to 317 because the second floor smelled of vomit. The... read more
Business response:
Dear Malcolm, Thank you for your recent stay at our hotel. We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay. Providing a seamless and comfortable experience for our guests is our top priority, and it's disheartening to hear that we fell short of your expectations. Rest assured, we are taking your feedback seriously and have addressed these issues with our team to prevent recurrence. We understand your frustration and regret any inconvenience caused. Your satisfaction is ... read more
My room had a very bad odor and the carpet was dirty. The floor was filthy and so was the microwave. I had to wipe it down before it was used. The television barely worked. The screen was dark.
Business response:
Dear Michelle, Thank you very much for your feedback. We strive to ensure guests have a comfortable and pleasant stay in clean and fresh accommodations. We apologize for not meeting these standards during your visit and appreciate your feedback, which will help us improve the guest experience. We take your concerns seriously and will address them accordingly. Please accept our sincere apologies for any inconvenience caused. We hope you will consider staying with us again if your travels bring you this way.Sincerely,Hotel Man... read more
The facility needs more brightness in hallway to rooms, updated your room cause they don’t look like photos online. Also they need a security guard and camera on duty 24/7 365 , I really didn’t feel safe at all. I feel I should receive a refund or discount on future trip or reservation in the future. Thank you for the opportunity to stay at your hotel but please update this facility asap.
Business response:
Dear Tiffney, We appreciate your feedback regarding the brightness of our hallways, the need for updated room appearances, and security concerns. Ensuring the safety and comfort of our guests is of utmost importance to us, and we take your comments seriously. Please accept our apologies for any discomfort you experienced during your stay. We will thoroughly review your suggestions for improvement with our team. Regarding your request for a refund or discount, please allow us to look into the issues for more details. Your sat... read more
Poor to average Ran down hotel,
Business response:
Dear Jeffrey, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need for an update, and we are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lackin... read more
Room had odor, like smell of men’s cologne and cigarettes. Bed sheets were thin paper. Room itself was ugly and dirty looking.
Business response:
Dear Guest, We're sorry to hear about your experience. Our team works hard to maintain clean and comfortable accommodations for all guests. Please know that your feedback is valuable and will be shared with the appropriate departments for review. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
One star, do not recommend I would discourage anyone from staying here if at all possible. First, when I had booked the place, there was mention that there was a shuttle to MDW airport. There is not. The whole hotel is dated and barely cleaned. Upon getting to my room, I found rust in the kitchen sink, the whole room was dated with what appeared to be barely functional appliances. The bathroom was clean-ish. The carpet was absolutely filthy and looked to not have been cleaned in years. It definitely hadn't been more than bar... read more
Business response:
Dear Guest, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
It was not a place for me. It was a dump. It smell
Business response:
Dear Yolanda, Thank you for taking the time to give us feedback about your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 2,996 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.