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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice place, convenient area Overall it was a good place to crash
Business response:
Jose, we thank you for sharing your experience online regarding your visit to our hotel. It feels good to know you had a pleasant stay with us and that our location was convenient for all of your needs. Your business is appreciated, and we hope you’ll consider choosing Extended Stay America on your next trip to our city. Sincerely, Hotel Management
Get what you pay for We got in late and were leaving early so the pick of this hotel was intentional and met our need. Some minor annoyances though such as the bathroom fan sounding like a plane taking off and the door to the room sticking so much my 10 and 12 year old couldn't open it on their own. While "grab n go" breakfast didn't have much selection, they did a good job keeping it stocked the entire time it was available so that the kids had the same selection as I did when I got something two hours earlier.
Business response:
Thomas, thank you for taking time to evaluate your stay. We are happy your overall experience was enjoyable, but we are sorry for the inconveniences you experiences during your stay. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Shirese, thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management
It said they had breakfast- we’ll, they had Nature Valley granola bars, individually wrapped muffins, and oatmeal envelopes. There was no juice or dairy for coffee - just CoffeeMate (eek). All the rooms smell - and they had me pay an early check-in fee for coming here 2 hours early. Plenty of rooms were available - I switched 3 times to get a quieter and less smelly one with a functional AC.
Business response:
Kathleen, thank you for the feedback about your stay at our hotel. We are so sorry for your disappointment with our breakfast offerings. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. We also apologize for the issues you had with our rooms and the inconvenience it caused. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you give us another chance to serve you better in the future. ... read more
Clean and quiet Clean and quiet, full size fridge. WiFi OK most of the time. Front desk folks are great as always.
Business response:
Joseph, thank you for being our guest at Extended Stay America. It is good to know you liked our front-desk service and your well-equipped room. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Hotel staff 2 managers (can't remember their names 1 guy 1 lady) Dave and one other were awesome at check in. The got us set up and even set aside food for breakfast for our group since we were leaving at 4am. Can't say enough good things about them. For the price, the room was okay. Mattress on pull out couch was one of the most uncomfortable I have ever slept on. I ended up on the floor. Fridge had a 1/2 gallon of milk left in it. Half empty. Staff made it worth our stay
Business response:
Nelson, it was a pleasure reading your review of Extended Stay America. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we will share your compliments with them. Thanks again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we exceeded your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Great staff - only thing is Expedia said there was a workout facility and there was not one. We were also guaranteed a room with 2 queen beds and we got 1 full size bed and a pull out couch.
Business response:
Thanks for choosing Extended Stay America for your stay. We are happy to know your stay with us was enjoyable and that you were impressed with our courteous service. That being said, we are sorry we were not able to provide you with the room of your choice. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,776 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.