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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room they put me in smelt like BO specifically the bed cover. There were flies inside the room and it had a musty feel to it.
Business response:
We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Business response:
Nick, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Motel for self caterers. Large well equipped rooms Designed for long stayers on vacation and very sensible for that group. Requires buying supplies and preparing food in room. Hence no foyer breakfast. A muffin or two. For one nighters it is a compromise. Rooms are much larger and nicer than a one nighter needs but the self catering becomes a problem. The bus shuttle driver was very interesting. There should be minimum standards of dress and behaviour for these drivers. Hotels must have an interest in this.
Business response:
Thank you for being our guest. We are glad to know you loved your well-maintained room and that you also appreciated our ideal location. However we are sorry we missed meeting some of your expectations. Your feedback has been shared with the appropriate team. Thanks again, and we look forward to your next visit so that we can provide you with a much better experience. Sincerely, Hotel Management
helpful staff, clean and convenient location.
Business response:
Devika, thank you for evaluating your stay. We are glad to know you were impressed with our courteous associates and that our ideal location was perfect for your needs. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Comfortable Good stay
Business response:
Thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Quiet, close to shopping with in walking distance
Business response:
Thank you for taking the time to share your feedback. We are happy you found our location to be an enjoyable part of your visit to our area. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,776 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.