This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK for singles & couples, though not for families. Though the room and the facility is good, there are few of things that I'm disappointed. 1. The grab and go breakfast. 2. Airport shuttle not operating from 10 PM to 6 AM. 3. No plates, utensils etc in the kitchen. Have to request and get them from the front-desk.
Business response:
Thank you for your review. We are glad you liked our convenient location and your room along with the kitchenette. That being said, we are sorry for not meeting some of your expectations. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Nice hotel. I really enjoyed the stay
Business response:
Juan, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Awesome!! Loved everything about it!!
Business response:
Thank you for your wonderful review of Extended Stay America. We are thrilled to read you had a great time with us and that you loved all the aspects of our hotel. Thanks again for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Carol, Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
It was very nice! The kitchenette was helpful, but the wifi could have been better. All in all, would recommend.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked the kitchenette in your room. Your feedback is valuable as it will help us improve our facilities moving forward. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
Good value This was a last minute stay due to a canceled flight, so our experience was abbreviated. That said, it was a comfortable, clean, low-stress, economical place for us to sleep with free coffee and muffins and punctual shuttle rides to the airport at no extra cost. Overall I would have to recommend this hotel and would stay again. The only less than totally positive aspect was that the front desk did not respond to calls - our two rooms tried three times to reach the desk and no one answered. Still, this hotel was go... read more
Business response:
Thanks for the awesome review, Juliet! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
Business response:
Jason, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Dirty baturoom Although we check in early my room was available. There was hair and dirt in the bathroom the microwave plate was missing and there was no trash can under the sink like the usually as. The excuse was these things frequently disappear or break but they never came to replace it. And the cleanliness of the place just bothered me. They really need to do a better job with cleaning and I'm beginning to think it's all extended stays not just that 1
Business response:
Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
Overnight stay Booked as we got stuck at airport due to weather. The price was extremely reasonable for the amenities. There is a kitchen in the room for occasional cooking. They provide silver and other utensils on request . Make sure to grab early as they might run over the stock. Overall good.
Business response:
Ankur, thank you for choosing Extended Stay America for your overnight stay. We are glad to read you liked our affordable rates and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,776 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.