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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
A good experience at a great price The room was nice and clean. We could not enter the side entrance with our room key. The room key had to be reprogrammed twice, because it would not let us into our room. The person at the front desk quickly replaced our room key.
Business response:
Rene, thank you for your stay at Extended Stay America and for taking the time to review our hotel. We are pleased to know you liked our courteous associates and your clean & comfortable room. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Close to the Airport Very close to the airport with friendly staff. The only disappointing factor was that they advertised they had breakfast but it was "grab and go" meaning a coffee or an instant oatmeal.
Business response:
Thank you for choosing to stay at Extended Stay America. It is good to know you liked our location and helpful staff, but we are sorry for your disappointment with our breakfast offerings. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management
Booked when flight was cancelled. Free breakfast was a basket of granola bars. Staff was very kind.
Business response:
Thank you for taking the time to post a review. We are happy you liked our breakfast offerings and courteous associates. However, we are sorry if any inconvenience was caused to you while you were here. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management
It is deceiving to state that there is a double bed pull out sofa. It is a single. I ended up having to get a second room when I could have found a different hotel for 4 people for a cheaper place. The breakfast was awful. The staff at the attached Extended Stay of America was rude. There is no public bathroom to use, after driving three hours to get there and you cannot under any circumstances check in before 3 pm, we arrived at 2 pm, forgetting we were going to a different time zone. No excretions to this rule. Just be pre... read more
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize that this was not your experience. Your concerns have been shared with our team, and we are looking into where we went wrong and making changes to our processes to better serve our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Ovrrnight stay Clean and easy to navigate
Business response:
Jeanette, thank you for choosing Extended Stay America for your overnight stay. We are delighted to read you liked our well-kept property and convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management
Clean, functional hotel close to airport. The staff at the hotel was professional, attentive and respectful. My only request was executed in a timely fashion. The spacious room was clean and nicely furnished. I would certainly stay here again.
Business response:
Craig, thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I like this hotel whenever I can get, I get it 👍 Pretty good price, kitchenette is great 👍
Business response:
Thank you for reviewing your stay at Extended Stay America. We are pleased to read how happy you were with the kitchenette in your room. Your satisfaction is very important to us as we constantly strive to make your experience a great one. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,776 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.