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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel staff 2 managers (can't remember their names 1 guy 1 lady) Dave and one other were awesome at check in. The got us set up and even set aside food for breakfast for our group since we were leaving at 4am. Can't say enough good things about them. For the price, the room was okay. Mattress on pull out couch was one of the most uncomfortable I have ever slept on. I ended up on the floor. Fridge had a 1/2 gallon of milk left in it. Half empty. Staff made it worth our stay
Business response:
Nelson, it was a pleasure reading your review of Extended Stay America. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we will share your compliments with them. Thanks again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we exceeded your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Great staff - only thing is Expedia said there was a workout facility and there was not one. We were also guaranteed a room with 2 queen beds and we got 1 full size bed and a pull out couch.
Business response:
Thanks for choosing Extended Stay America for your stay. We are happy to know your stay with us was enjoyable and that you were impressed with our courteous service. That being said, we are sorry we were not able to provide you with the room of your choice. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Accommodations Shuttle service to and from air port was excellent
Business response:
Thank you for staying at Extended Stay America. We are delighted you had a great time here and that you liked our shuttle service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Very convenient to Ohare This place had so many smells going on everywhere. At first it looks ok but I'm really not confident that my bed was ever changed from the last person. Found grit and hair on the sheets... Room had a foul odor. Glad we were staying barely a night there. They said there would be coffee and some small breakfast items available at 430am and there was nothing out yet at 440 when we were checking out.
Business response:
Thank you for your review. Although you liked our convenient location, we are sorry for the issues you had with your room and with our breakfast service. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
The hotel was clean, rooms are nice. But the breakfast that was offered as continental breakfast was very bad. Just some granolas and coffee. The girl on the front desk in the morning was very rude, and not very willing to help us, her name was Collen. I tried to talk to the manager but I was unable to. You should give what you offer.
Business response:
Gustavo, thanks for choosing us. We apologize for the rude behavior by one of our staff members and are sorry our breakfast offerings weren’t to your satisfaction. our feedback is important for us, and it will be used as a training tool to improve our service levels and ensure our guests are treated well going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Good place to be.
Business response:
Doris, thank you for staying at Extended Stay America. We are glad you had a pleasant time here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Wasnt aware they didnt cash. Wasnt helpful to accommodate. I like to pay cash when i check in.
Business response:
Regina, thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future when working with tour groups. It is never our intention to disappoint you in any way, and we hope you w... read more
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,888 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.